Join our Talent Network

Workforce Performance Manager - 29924

Location: TORONTO, ON, Canada
Posting Start Date: Jun 21, 2022
Posting End Date: Jun 28, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Scope of Position:
Reporting directly to the Senior Workforce Performance and Attendance Manager, the Workforce Performance Manager is responsible for implementing and ensuring Airport processes are maintained regarding attendance programs. The Manager will also be responsible for case management regarding rehabilitation of UNIFOR and IAMAW employees.  This role requires fostering strong relationships with other branches including Disability Management, OHS, Labour Relations, Operations, Workforce Planning and other partners.

Key Functions & Accountabilities: 
  • Manages, monitors and co-ordinates various activities and processes to achieve excellence in the areas of attendance and case management for the respective station(s).
  • Assumes local leadership in implementation of all attendance programs and processes at the station.
  • Responsible for fostering a culture of accountability for front line employees.
  • Promotes healthy and productive workforce initiatives.
  • Leads, motivates, and coaches employees of their performance on an on-going basis by providing constructive feedback and action plans.
  • Reviews daily absenteeism reporting.
  • Anticipates, identifies and resolves attendance and accommodation problems with a results-oriented approach to increasing overall reliability of employees.
  • Identifies employees over corporate attendance thresholds, have meaningful dialogue on a regular basis in efforts to reduce absenteeism levels and overall costs.
  • Proactively manage WCB and GDIP employee files focusing on the safe and positive re-integration into the workplace.
  • Evaluates abilities and provide appropriate accommodations in job functions and work hardening programs.
  • Regularly review employee case files, ensuring to highlight any need to contest and/or negotiate with further guidance from Labour Relations as appropriate.
  • Effectively report and analyze data to identify opportunities of reducing illness and/or injury as well as improving attendance. 
  • Forward thinking approach in continuously improving processes and procedures. 
  • Foster strong relations with all partnering branches to support initiatives and directives for Airports branch.
  • Commitment to continuously improve skillset in areas of employee wellness, emotional intelligence, mental health awareness, diversity, and inclusion. 
  • Commitment to learning, staying current and understanding HR Policy, Collective Agreements and legislations pertaining to absenteeism and accommodation. 
  • Maintain accurate reporting and data entry. 
  • Effectively substantiate employee files by ensuring medical information is received and process according to policies and procedures. Ensure filing and documentation is maintained to provide employee files to Labour Relations.  Attend arbitrations as a witness when required. 
Safety Responsibilities:
  • Ensure that risks related to Safety and Security are addressed, root cause identified, and corrective measures implemented. Supports Airport managers and frontline staff within their regions to ensure that Safety, Security and Service standards are observed, monitored and practiced consistently by conducting on-going self-audits. Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause, implementation of corrective measures to address them, as well as a means to verify effectiveness.
  • Is responsible for the safety of operations within their region. Oversees and supports the implementation and audit of Air Canada SOPs (Standard Operating Procedures), as well as the regular follow up meetings with Stakeholders internally, and externally, by airport managers.
  • Ensures compliance with standards of IOSA, SMS and other applicable authorities. 
  • Responsible for supporting Management and Ground Handlers for safety, security, and customer service activities within responsible region.
  • Anticipates and identifies safety, security, service, and operational problems, and resolves them with the branch safety team while maintaining the focus on safety.


  • Airline experience, with knowledge of Airport Operations.
  • Knowledge of collective agreements and managing a unionized workforce.
  • Effective communication and interpersonal skills.
  • Knowledge of WCB, CNESST policy and guidelines.
  • Resilient and adaptable leader.
  • Ability to work independently with minimum supervision in a fast-paced environment, while managing multiple tasks, prioritizing and making effective decisions.
  • Intermediate knowledge of Microsoft Office and databases.
  • Strong Leadership and Managerial Courage skills. 
  • Available to work a flexible work schedule that includes days, evenings, statutory holidays, weekends and overnight shifts. 
Operationally Critical Function: Yes
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  • Mandatory Covid-19 Vaccination Required
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 

Similar Jobs

Workforce Performance Manager


Manager, FI Partnerships