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De-icing Operations and Support Manager - 29818

Location: DORVAL, QC, Canada
Posting Start Date: Jun 13, 2022
Posting End Date: Jun 23, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Responsible for the regulatory compliance and quality control of service provider based Central De-ice Facility (CDF) operations and Air Canada internal de-icing operations, as it pertains to Air Canada’s Approved Ground Icing Program. Accountable to the Manager, System De-icing for the oversight and surveillance of de-icing processes, Flight Operations Holdover Time Guidelines, and safety compliance in conjunction with Corporate Safety Quality Assurance Programs. 
This position may be located in Montreal, Toronto, Vancouver, or Calgary.
Key Function & Accountabilities: 
  • In coordination with the Manager, System De-icing, ensure Air Canada and Air Canada Rouge’s Approved Ground Icing Program satisfies the requirements of Canadian Aviation Regulations General Operations Flight Rules Standard 622.11, related Policy Documents (TP14052), Advisory Circulars (AC700-030), Global Exemptions and International standards.
  • Assist the Manager, System De-icing with the timely publication of Air Canada’s De-icing / Anti-icing Operations Publication 75, ensuring Winter Operations seasonal preparedness as set out by Transport Canada.
  • Support the Manager, Winter Operations and Flight Standards with changes to the Flight Operations Manual (FOM) Winter Operations section.
  • Monitor all de-icing service providers’ operational processes, methods, safety compliance and facilities.
  • Monitor internal and external service provider’s de-icing training program and operational standards (as allowed by SAE AS6285, AS6286 & AS6332) criteria.
  • Liaise with Air Canada’s Airports branch station de-icing coordinator program, ensuring compliance with the Approved Ground De-icing Program’s safety standards and environmental regulations.
  • Coordinate station and CDF oversight / surveillance activities and liaise with Air Canada Corporate Safety’s Quality Assurance Program (de-icing audits) while tracking Corrective Action Plans (CAPs) in SMS.
  • Assist in de-icing related accidents, incidents, and investigations.
  • Investigate and respond to all ASR’s and FCR’s from Flight Operations filed during the de-icing season.
  • Coordinate investigations and respond to all de-icing related GSN’s with the Airports Safety organization.
  • Report on CDF oversight activities, resulting CAPs, and audit findings to the Manager, System De-icing.
  • Support Manager, System De-icing in the development and maintenance of de-icing training programs to support regulatory compliance of the Approved Ground Icing Program, including annual “Train the Trainer” sessions for Air Canada and third-party providers as required. (Canada, USA, International).
  • Review and ensure Air Canada de-icing stations ACWO-04 Seasonal checklist, ACWO-05 forms (or other ACWO forms as needed), and glycol inventories are entered into online databases.
  • Ensure internal and external service provider pre-season and mid-season nozzle test send samples are sent to the fluid manufacturers, while ensuring Aircraft De-icing Fluid Blending Programs and testing of refractometers are completed as required.
  • Liaise with CDF service providers, STOC/IOCC, de-icing coordinators and monitor CDF de-icing operations during major winter events.
  • When delegated, attend Deice Sub-committee, Airport authority, Nav Canada or key other stakeholder meetings for operational and/or facilities changes/issues.
  • Provide support to Chief Pilots, Flight Standards, Fleet Specialists, and Operations and Performance Engineering (airport feasibility studies) regarding de-icing operations procedures and related technical matters for all aircraft types in Air Canada’s and Air Canada rouge’s fleet.
  • Represent, when required, Air Canada and Air Canada rouge at Transport Canada Standing Committee on Operations under Icing Conditions (SCOUIC) and Society of Automotive Engineers (SAE) G-12 (Aircraft Ground De-icing Committee).
  • Represent, when required, Air Canada and Air Canada rouge at the Airlines for America (A4A) and Airlines for Europe (A4E) Ground Icing Committee.
  • Support IOSA audits as it pertains to de-icing operations.


  • Bachelor of Science, Applied Science, or Engineering with emphasis on aerospace is desirable. Post-graduate level or equivalent studies in Engineering, Applied Science or Business Administration is highly desirable.
  • License(s), attestation(s), certification(s), association(s) required
  • Project Management Certificate (PMP) or equivalent practical experience is highly desirable.
  • Six sigma/Lean training would be an asset.
Linguistic requirements
  • Ability to communicate fluently in both written and oral English. Bilingual would be an asset.
  • Expert ability to use Microsoft Office 365.
Experience/Business Knowledge
  • Has held previous management positions within Air Canada or Air Canada rouge and/or other Part 705 Canadian Air Operator. Experience in Flight Operations, Flight Dispatch, or Technical Services is highly desirable.
  • Expert knowledge of Air Canada and Air Canada rouge Flight Operations Standard Operation Procedures.
  • Must demonstrate significant expertise in relevant technical areas; proven interpersonal skills, written skills and leadership capabilities.
  • In-depth knowledge of Canadian Aviation Regulations Part 705 operations
  • Expert knowledge of the requirements of Canadian Aviation Regulations 602.11, Canadian Aviation Regulations General Operations Flight Rules Standard 622.11, Transport Canada Policy Document 14052 and SAE Standards pertaining to Ground De-Icing.
  • Experience in Safety and Compliance Management
  • Experience with process development and project management
Position is required to satisfy IATA Operational Safety Audit (IOSA)
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  • Mandatory Covid-19 Vaccination Required
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.