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Senior Analyst, Cyber Security Operations Center - 29631

Location: DORVAL, QC, Canada
Posting Start Date: May 27, 2022
Posting End Date: Ongoing


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Senior Analyst, Cyber Security Operations Center will be working in a fast paced and innovative environment for one of North America’s top airlines. The position requires information gathering, analytics aptitude and problem-solving skills. As a Senior Analyst you will be a key contributor for monitoring, and response activities and enhancing our threat detection capabilities. The Cyber Security Operations Centre is the first line of defense to protect Air Canada and our customers. 

The Senior Analyst, Cyber Security Operations Center will be reporting to the Manager IT & Cyber Operations. 
Key Functions 
  • Perform Digital Forensics, Incident Response (DFIR) and threat hunting activities using relevant actor TTP's and IOCs
  • Support detection and response technologies that continuously evolve with the changing cyber threat landscape
  • Act as an escalation point for tier 1 cyber security analysts responding to cyber security incidents
  • Create, support, and maintain all pertinent documentation, which includes but is not limited to, root cause analysis, standard operating procedures, incident response plans, applicable standards for monitoring and security tooling
  • Participate in projects to improve our IT efficiency, enhance our customer experience, and improve our cyber security
  • Manage, measure and report on key service-level metrics showcasing the effectiveness of the Cyber Security Operations program
  • Create, review and provide Threat Intelligence as it pertains to observed threats at Air Canada 
  • Develop and communicate operational security objectives; inspire, motivate and train team members to follow and achieve organizational security standards
  • Work with relevant stakeholders and collect information while investigating a potential cyber security threat to Air Canada
  • Review and analyze data from multiple internal and external stakeholders
  • Communicate analysis results and make recommendations to relevant stakeholders 
  • Provide support for the business analysis and technology/business integration efforts
  • Support and design use cases
  • Support Planning and monitoring processes
  • Build relationships throughout the organization to enhance and support our focus on safe, secure, and reliable operations
  • Maintain up-to-date understanding of security threats, countermeasures, security tools and network technologies
  • Act as the subject matter expert on behalf of the Cyber Security Operations Centre


  • A relevant University degree/technical certification, and/or relevant experience commensurate to the role
  • 4-6 years of IT technology or operations experience in a large company 
  • Certification in Information Security (Security+, GCIA, OSCP or any other blue team training) practices and policies
  • Experience and knowledge of packet flow, TCP/UDP traffic, firewall technologies, IPS technologies, proxy technologies, WAF Technologies, mail filtering solutions, antivirus, EDR, Windows and *NIX operating systems
  • Availability and Flexibility as shift work may be part of the requirement as this role is part of our 24/7 IT Operations.
  • Knowledge of foundational systems security principles 
  • Ability to communicate effectively and to work collaboratively with all levels of the organization with superior verbal and written skills
  • Superior customer service and client interfacing skills
  • Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.
  • Ability to focus on the accomplishment of the team’s and unit’s work; set challenging goals and meet or exceed goals
  • Ability to maintain a professional and assertive demeanor under challenging situations and possesses confidence to act on critical decisions.
  • A passion for Service Improvement
  • Ability to work cooperatively with others on a team, and to establish and maintain effective business relationships
  • Ability to handle multiple tasks in a fast-paced environment.
  • After hours on-call support for escalations
  • Ability to travel and work effectively with remote teams
  • Working from home office if not located at core locations
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  • Mandatory Covid-19 Vaccination Required
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.