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Sales Coordinator - 29244

Location: HONG KONG, CHINA, China
Posting Start Date: May 12, 2022
Posting End Date: May 26, 2022

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Job Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
 
The primary responsibility is to provide administrative support to the sales team and agency management in the Hong Kong, Southern China, and Southeast Asia markets. The successful candidate will also need to support trade and direct customer queries. 
 
The successful job holder will elevate the customer experience by ensuring the needs of both our external and internal customers are fulfilled. It’s essential that the successful candidate possesses high level of proficiency in Microsoft Office, be an expert user in PowerPoint, Excel, and Word, with excellent written and spoken English.
  • Support the local Air Canada commercial team in the following areas: administrative support, preparation of reports, data analysis, presentation decks, contracts, flyers, or any materials as required and directed by the account managers both prior to, and after their sales visits. 
  • Be the key local support in all commercial initiatives, including, but not limited to, Promo Codes, subagents engagement programs, NDC adaption, Aeroplan, Services Fund, Master VAT etc. 
  • Manage and update the agency and customer databases, independently draft and disseminate high quality market updates in a timely manner
  • Provide event management support including, but not limited to, Fam trips, trade seminars, subagents seminars, sales blitz, corporate events, and Destination Canada related campaigns.
  • Own the local Sales Support e-mail box, answering enquiries within agreed SLAs to high standards. 
  • Oversee, gatekeep and report on groups bookings in the region.
  • Assist Sales Support Manager in all support functions to optimize operational efficiency. 
  • Provide general office support including key company assets such as security passes, audit of IT equipment, branded merchandizes and general utilities of the city office. 
  • Facilitate any ad hoc initiatives as directed by the General Manager.
NOTE:   ACTUAL DUTIES AND RESPONSIBILITIES MAY INCLUDE ANY OR ALL OF THE FUNCTIONAL DUTIES AND RESPONSIBILITIES LISTED ABOVE PLUS ANY OTHER RELATED TASKS AS ASSIGNED 
BY THE EMPLOYEE’S SUPERIOR.

Qualifications

  • Passionate about customer service with a strong desire to elevate their Air Canada experience 
  • Resilient and resourceful in resolving unexpected challenges 
  • Strong willingness to acquire new skills in an ever-changing commercial environment
  • Previous travel industry or airline experience is preferable, though not essential  
  • Expert user of MS Office: Word, Excel, PowerPoint 
  • Excellent written and spoken English is essential 
  • Proactivity in providing administrative support to the local sales team 
  • Efficiency in producing high quality work within tight deadlines 
  • Strong analytical, organizational, planning, and prioritizing skills with an aptitude for precision. 
  • Excellent interpersonal and communication skills
  • Ability to work flexible hours as well under pressure
  • Good judgment, discretion, and decision-making ability
  • Commercial acumen  
 
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  • Mandatory Covid-19 Vaccination Required
 
Linguistic Requirements

Bilingual (English and Cantonese)

 
 
Diversity and Inclusion
 
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
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