Join our Talent Network

Manager, Interline & Postal Affairs - 29459

Location: DORVAL, QC, Canada
Posting Start Date: May 9, 2022
Posting End Date: May 18, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Senior Manager, Pricing, Interline & Distribution, the successful candidate leads and directs the company’s relationships with strategically important global Postal Authorities, consolidators and interline carriers. The incumbent will be responsible for driving business growth, achieving sales targets, and assigned account objectives. In addition, this person will be responsible for advocating industry best practices and liaising with both operations and procedures to ensure postal and interline program success.
  • Accountable for all aspects of programs and projects regarding postal services between Air Canada and member countries of the Universal Postal Union.
  • Act as the primary interface between Air Canada and all carriers in the Air Cargo Industry
  • Co-leads the negotiation, analysis, evaluation, and execution of postal and interline agreements.
  • Monitors individual account and overall program performance across geographical, customer and solution lines. 
  • Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for the short-term as well as long-term.
  • Establishes productive, professional relationships at all levels with key personnel within Postal Authorities & consolidator customers as well as Interline partners.
  • Liaises continuously with customers in a multi-level hierarchy to ensure a high level of customer satisfaction.
  • Works in close collaboration with the Analytics and CRM teams to build robust reporting tools and dashboards to drive actionable business and industry insights.
  • Proactively assesses, clarifies, and validates customer needs leading to new business opportunities on an ongoing basis.
  • Provides relevant industry and customer specific information to assist in developing sales & operational programs.
  • Provides guidance to operations and procedures on industry best practices.
  • Prepares budgets and coordinates arrangements as necessary for identified trade shows and industry conferences.
  • Participates in the preparation of all Postal Authorities’ RFPs.
  • Conduct regular meetings with airline partners and internal stakeholders for continuous program review
  • Represent Air Canada Cargo at various industry meetings and conferences
  • Works closely with the Cargo Postal Manager and Cargo procedures to ensure customer success.


  • Bachelor’s degree in an appropriate field and/or a minimum of five (5) years of experience in the postal industry.
  • Strong business relationship and partnerships skill set.
  • Excellent interpersonal and people management skills, including the ability to lead, influence, negotiate and achieve results through others who are not direct reports.
  • Strong communication, presentation, and decision-making skills
  • Results and detail oriented 
  • Exceptional planning and organizational skills
  • Ability to cope with irregular or multiple work demands and meet established deadlines
  • Team player who effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project.
  • Motivated self-starter who can work with minimal direction and supervision
  • Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
  • Must be receptive to flexible work hours and travel expectations
  • Proficiency with MS Office Suite, including proficient knowledge of Excel, PowerPoint
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  • Mandatory Covid-19 Vaccination Required
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.