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Distribution and Payments Cost Specialist - 29475

Location: DORVAL, QC, Canada
Posting Start Date: May 9, 2022
Posting End Date: May 16, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Distribution and Payments Cost Specialist, reporting to the Distribution Cost Control Analyst is responsible for ensuring the integrity and seamless functioning of the day-to-day operation for Distribution and Payments cost processing and audit, with the goal of achieving Air Canada budgeted targets. The Distribution and Payments Cost Specialist will understand, anticipate potential challenges and influence cost validation and monitoring processes required to optimize Distribution and Payments cost control opportunities.
  • Validate and reconcile 3rd party distribution channel and form of payment monthly invoices for accuracy and contract compliance
  • Create and issue agency debit memos in accordance with Air Canada’s booking and ticketing policy process
  • Ensure prompt and efficient resolution of agency debit memos disputes
  • Support the Distribution Cost Control Analyst with the development and enhancement of cost audit programs
  • Conduct market research and analysis to ensure Air Canada’s distribution and payments audit and cost processes remain competitive
  • Respond to policy related questions from local market account managers, as well as capture market/agency related information to be integrated into cost audit Program/Systems
  • Adjust Air Canada’s booking and ticketing Procedures/Policy by working with local market managers and internal stakeholders to ensure they remain current and to promote adoption/adherence to the policies
  • Ensure a seamless implementation of process and functionality enhancements to ensure optimal program effectiveness
  • Update audit programs and policies to ensure consistency with new distribution agreements and changing market conditions 
  • Maintain and provide analysis on distribution and payments cost recovery processes
  • Produce performance analysis reports on distribution and payments billing and audit processes
  • Support the Distribution Cost Control Analyst in the development of new payment audit processes, as well as providing recommendations on improvement opportunities to existing processes.
  • Investigate leads received from internal and external sources for non-compliant activity and remedy confirmed cases
  • Resolve invoice and debit memo related disputes and issues in a timely manner
  • Effectively communicate amendments to audit policies for both internal and external customers
  • Investigate internal/external customer claims and propose viable resolution where required


  • University degree in a relevant field of study
  • Minimum 3 years of payments/distribution business or related experience
  • Proficiency with Business Intelligence applications such as Office Suite, PowerBI, Teradata, Alteryx
  • Demonstrated facility in dispute resolution 
  • Process/continuous improvement mindset
  • Adapt easily to change and able to work with minimum supervision
  • Ability to deliver on assigned tasks, accurately and on-time
  • Genuine desire to deliver superior and assertive customer support and supplier relationship techniques in support of all client segments
  • Fully aware of the importance of customer service in the selling cycle and interested in working in a cross-cultural environment
  • Solid analytical skills and problem-solving capabilities
  • Team player, with strong communication skills both written and verbal
  • Ability to multi-task and have strong organizational and time management skills
  • Ability to travel as required
  • Proven self-starter
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  • Mandatory Covid-19 Vaccination Required
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.