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Senior Analyst, IT Quality Assurance - 29142

Location: DORVAL, QC, Canada
Posting Start Date: May 4, 2022
Posting End Date: Ongoing


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Senior Manager, IT Quality Assurance, the Senior Analyst, IT Quality Assurance develops and delivers best in class, reliable and cost-effective quality assurance & quality control solutions for Air Canada’s technology systems and products. 
  • Collaborate with cross functional teams and communicate to our internal and external stakeholders the test progression, defect status reports and operational performance
  • Ensure creation and maintenance of test cases & scripts, test plans, test metrics, defect metrics and review of the design and efficacy of test cases and test scripts
  • Consolidate data to produce KPI metrics and dashboards to report against product quality, test progressions, risk analysis and release readiness
  • Analyze defects & release related incidents and customer feedback to identify trends and incorporate preventive actions and mitigations as required
  • Perform sample testing of technology systems to verify compliance to customer requirements
  • Ensure software quality assurance for all phases of larger and more-complex development projects
  • Identify gaps in testing and quality issues and create solutions to be incorporated into software and firmware architecture
  • Analyze technology trends to determine impact to the achievement of business goals
  • Support the definition and maintenance of test methods, techniques and calculations for identifying ways to improve QA services
  • Provide technical and operational inputs to Business Governance and Operational Management Committees
  • Responsible for working within a sub-functional area to ensure synergistic collaboration and attain shared goals
  • Responsible for supporting the development of technical capabilities of the on/offshore teams specific to their sub-function 
  • Participate in Management and Operational Committees according to cadence, as required
  • Responsible for handling moderate to high amount of complexity and drive decision making specific to processes and priorities for a functional area
  • Responsible for driving continuous improvement objectives for a functional area
  • Leading a team of onshore/offshore testers
  • Cross-functional interaction and communication with delivery stakeholders in addition to senior leaders
  • Quality Control points, regulatory compliance to WCAG 2.0 and IT Internal Controls
  • High - cross-functional collaboration, large to complex projects


  • A relevant University degree/technical certification, and/or relevant experience commensurate to the role
  • 6+ years in QA as a tester / test lead / test manager
  • Strong knowledge of SQL scripting and data validation techniques
  • Automation exposure and experience with JMeter, detailed understanding of APIs, HTTP, XML, SOAP, EJB synchronous communication, JMS messages and JSON
  • Expertise in QA tools and techniques, bug tracking systems, source control, test case design and automation, Agile & Waterfall methodologies
  • ITIL v.3 or v.4 foundational level or higher is an asset
  • Experience with Enterprise systems such as JIRA, Confluence; Azure; DevOps
  • Strong foundation in systems testing and software QA best practices, methodologies and techniques encompassing the full build, test, and deploy cycle
  • Experience with test automation frameworks. Solutioning & improving quality frameworks. 
  • Airline domain knowledge is an asset
  • ISTQB foundational level or higher

Note : If the selected candidate does not meet the required years of experience for the role, they may be considered for another opportunity that fits their profile and interests.

  • Demonstrate significant technical depth to balance tactical and strategic priorities
  • Ability to quickly learn and become familiar with the software product being tested - ability to understand the business domain & customers’ needs
  • Must be a team player, well organized and efficient with excellent judgment and decision-making skills.
  • Solid writing and communication skills - ability to clearly articulate verbally 
  • Ability to work independently with minimal supervision
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.