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Manager, Global On Time Performance Solutions - Ground Optimization - 29399

Location: VANCOUVER, BC, Canada
Posting Start Date: May 9, 2022
Posting End Date: May 16, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Senior Manager, Global On Time Performance Solutions – Ground Optimization which is an integral member of the Airports management team. This role is responsible to ideate, lead, and facilitate On-Time Performance (OTP) improvements and implementation of solutions for a sustainable OTP strategy at our Canada West & US stations. This role will collaborate with cross functional teams to ensure assigned improvement activities are delivered on-time-in-full as part of our promise to our customers.  Leadership, teamwork, collaboration, creativity, and engagement at all levels will promote a culture of responsible performance in concert with a safe and secure operation.

  • Leads the practical application and execution of prioritized initiatives fed through the OTP strategy, ECX program and other streams impacting OTP.
  • Continuously aligns with, and collaborates with functional resources from Airports NA, ECX Program, and the corporate OTP strategy on delivering OTP priorities.
  • Collaborate with cross-functional teams to identify improvement opportunities at Canada West & US stations and works with frontline Airports employees to ensure a bottom-up ideation model.
  • Determines and defines project scope and objectives, and predicts resources needed to reach objectives and manages resources in an effective and efficient manner.
  • Maintain responsibility for deliverables and timelines, shifting priorities as needed and managing stakeholder relationships and expectations.
  • Develop a deep understanding of specific areas of the business and key metrics that drive operational efficiency.
  • Develops and manages a detailed project schedule/work plan for Canada West & US initiatives.
  • Creates and maintains comprehensive project documentation.
  • Organizes appropriate business update meetings to ensure senior management understand cross-dependencies and are kept informed of progress and outcomes. 
  • Develop executive-level communications and presentations for OTP initiatives to drive key stakeholder alignment to ensure initiatives are connected to broader Air Canada goals.
  • Tracks project performance, specifically to analyze the successful completion of short and long-term goals.
  • Collaborates with Change Mgmt team to implement methods of sustainable change & drive employee engagement.
  • Cultivates people and best practices that deliver continual improvement.
  • Manage changing priorities and aggressive deadlines in a dynamic landscape with poise and professionalism.
  • Identifies risk and issues, implementing mitigating actions to remove roadblocks. 
  • Ensures Safety, Security and Service standards are adhered to, practiced consistently, and monitored.
  • Perform all other duties as assigned.


  • Undergraduate Degree or equivalent operational experience
  •  Lean Six Sigma Green / Black Belt an asset
  • 3+ years demonstrated experience leading improvement initiatives, delivering benefits.
  • Project Management Professional (PMP) certification preferred
  • Experience working with large and varied groups of stakeholders with competing priorities; ability to bring others together to work towards a common goal
  • Experience seeing projects through the full life cycle
  • Demonstrated ability to apply lean six sigma methodology as needed in initiatives.
  • Proven ability to solve problems creatively.
  • Goal-oriented with a vision for sustainable results
  • Team player with a collaborative strategy in consideration of multiple and differing priorities
  • Ability to thrive in fast moving and highly complex environments
  • Excellent interpersonal communication skills with a strong sense of people, culture, and change management
  • PC proficiency (Word, Excel, PowerPoint; Graphical and statistical applications).
  • Strong and disciplined management skills
  • Bilingualism an asset

Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  • Mandatory Covid-19 Vaccination Required
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.