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Analyst, Fraud (Loyalty Program, Cyber Online fraud, B2B and Internal fraud) - 29245

Location: DORVAL, QC, Canada
Posting Start Date: Apr 13, 2022
Posting End Date: Ongoing

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Job Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
 
The Fraud and Loyalty Program Compliance team’s primary responsibility is to preventively mitigate  fraud risk and minimize fraud losses while protecting Air Canada and our customers while working in a fast paced environment.  As Fraud schemes are ever changing, the Analyst, Fraud and Loyalty Program Compliance position is responsible for the prevention, detection and monitoring of fraudulent and  non-compliant activities,taking appropriate preventive and corrective measures to address many forms of fraud. The scope includes but not limited to Cyber and Online fraud, Loyalty fraud and Program Compliance, as well as AC Partnership fraudulent activities and associated Internal fraud.  
 
This position reports to Senior Fraud Manager and Loyalty Program Compliance
 
KEY FUNCTIONS 
  • Collect, organize and  analyze large sets of data to isolate fraudulent patterns and trends and provide recommendations based on findings.  
  • Perform analysis on large data sets to identify fraud patterns and trends Take corrective actions to mitigate and prevent any negative impact to AC and its customers due to fraud. 
  • Perform technical investigations to identify abuse and misuse of systems and processes
  • Detect, and identify control weaknesses in Air Canada’s and/or partner(s) processes and systems
  • Conduct multi-source investigations in collecting and analyzing qualitative and quantitative data.
  • Monitor and action fraudulent and non-compliant behavior requiring corrective actions to eliminate potential sources for fraud
  • Enforce processes and policies to reduce potential abuses and recommend new corrective actions 
  • Conduct detailed external/internal investigations, spanning across multiple AC and partner systems associated with alleged violations of program regulations. 
  • Work with cross-functional teams on investigations/corrective action 
  • Track Fraud incidences and case management activities as well as maintaining data and trends.  
  • Manage member and B2B escalations and follow up with resolutions.
  • Assist in identifying fraud risks and implementing appropriate fraud control improvements  
  • Build strong relationships and collaborate with business stakeholders and internal teams, 
  • Join forces with internal teams and IT teams to improve Air Canada’s fraud prevention and detection capabilities.
  • Identify process improvement opportunities t to strengthen the fraud prevention capabilities and gain efficiencies. 

Qualifications

  • Bachelor's degree or equivalent experience 
  • 3+ years’ experience with fraud analytics and data analysis  
  • Previous experience with cyber online fraud, financial crimes, and fraud analytics 
  • High degree of proficiency in working Business intelligence tools and skills in Excel and Power BI
  • Ability to learn quickly, handle a high volume of activity, and work in fast-paced environment
  • Self motivated and able to take initiative and work independently
  • Strong analytical skills & problem resolution with a solid degree of technical proficiency.  
  • Strong knowledge of SQL for analytics, data mining and data manipulation.
  • Some knowledge of Airline industry and loyalty programs experience is an asset
  • Ability to be adaptable and flexible in responding to deadlines and workflow fluctuations
  • Due to the sensitivity of the cases, discretion and confidentiality are highly critical  
  • Flexibility and willingness to work weekends, as required
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
 
Diversity and Inclusion
 
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
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