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Operations Employee Recognition Manager - 27898

Location: DORVAL, QC, Canada
Posting Start Date: Jan 12, 2022
Posting End Date: Jan 19, 2022


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Understanding the Operational Branches have unique recognition challenges and requirements, the Operations Employee Recognition Manager is responsible for leading and delivering recognition programs, policies, processes and procedures for Operational Branches across the system ensuring a high level of consistency across branches. This will promote a culture recognizing strong operational and customer service performance, as what gets recognized gets repeated.  This position provides Operational Branch heads with a dedicated point of contact and resource to address operational recognition needs.
  • In collaboration with the Manager, Employee Recognition – Operations and Travel develop strategies and interventions to promote a culture based on recognition of strong performance.
  • Develop on the spot tactile recognition programs for the operations.
  • Responsible to work with payrolls on any taxation issues pertaining to all recognition programs.
  • Managing and building positive and collaborative relationships internally with key operational branches related to recognition, direct point of contact for Operational Branch heads.
  • Assist with specific base events/celebrations
  • Manage Service Anniversary program for operational branches
  • Document and coordinate use of operational employees in key marketing and corporate events (i.e. advertising, photo shoots etc.)
  • Benchmark best practices from other airlines groups and top customer service companies that excel at recognition and determine applicability to the Air Canada Operational Branches.
  • Evaluates updates and streamlines criteria for various recognition programs.
  • Provides ongoing recommendations and support for both innovation and automation of recognition programs and procedures
  • Leading, planning/maintenance of various Recognition events.
  • Provides superior customer service to both internal and external customers
  • Ensures programs are delivered in accordance with Air Canada Corporate Standards
  • Implements changes in policies and procedures in accordance with corporate standards
  • Participate in the execution of various events Recognition is hosting, including invitation/registration, presentation etc.
  • Manage and advise on all logistical aspects of events for the operational branches such as: 
    • venue selection 
    • review and approval of supplier contracts 
    • rooming lists 
    • meeting room set-ups 
    • audio visual requirements 
    • catering arrangements/menu selection 
    • on-site registration 
    • ground transportation arrangements
    • Responsible for stock, collateral and signage display for events 
  • Communicate event/activity details to relevant departments
  • Responsible for gathering employee volunteer and coordinate various employee events and activities
  • Responsible for supporting all Shine recognition initiatives from operational Branches
  • Conduct Shine audits
  • Handling of general employee travel and recognition duties
Authority levels (ability or obligation to carry out responsibilities)
  • Responsible for making day-to-day decisions on logistical situations involving recognition
  • Provides support and direction in the delivery of recognition programs
    • Proposes new ideas to improve the planning and implementation process.
    • Responsible for negotiating with outside vendors
    • Always acts as an Air Canada ambassador, specifically for employee events 
    • Ensures effective and timely communication within the team  
    • Liaises with various departments across the network


  • Proficients using the latest versions of Microsoft office, specifically Excel and PowerPoint
  • Able to clearly present findings
  • Knowledge of airline operations
  • University Degree in Education or Business Administration or the equivalent an asset
  • Excellent interpersonal skills both in person and via telephone, with high professionalism
  • Creative initiative
  • Customer service ethic and high expectations for quality
  • Excellent communication skills, including writing and proof reading
  • Creative thinker and problem solver
  • Strong time management skills and attention to detail
  • Ability to manage multiple projects and work assignments 
  • Able to work independently and be self-motivating
  • Discretion and diplomacy
  • Ability to travel
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  • Mandatory Covid-19 Vaccination Required
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.