Join our Talent Network

Manager, Harassment Training and Resource Development - 27629

Location: DORVAL, QC, Canada
Posting Start Date: Jan 10, 2023
Posting End Date: Jan 24, 2023


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This role has accountability for the overall design and development of functional and technical training for the HRHO and implements effective methods to educate and enhance workplace culture.  The Manager will assess Company-wide developmental needs to drive training initiatives for workplace harassment and violence, bullying, discriminatory harassment, sexual harassment, and respectful workplace conduct, as well as more specific content that falls under any of those topics.

It identifies, develops and implements suitable training solutions for employees and managers – both unique to Canada (and applicable legislation), and the US/International locations. 
  • Collaborate with the Manager, Human Rights and Harassment (Canada/US/Intl), to review recommendations following investigations, regarding education, content development and delivery process.
  • Develop specific training content related to information and recommendations made from investigations.
  • Work in partnership with, and be the key point of contact for various stakeholders, to ensure the smooth running of activities related to the launch of any new education/training/information initiative (i.e., HRHO Town Halls, survey launches, awareness campaigns, and other communications for workplaces).
  • Develop a strategic plan in collaboration with Branch project managers and the operations managers to ensure streamlined content for recurrent annual training (this includes training material for non-Canadian based employees).
  • Lead the design and deployment of custom and tailored leadership training programs and participate in the development of targeted training for senior management and executive audiences.
  • Work with Corporate Safety and the various Air Canada Policy Committees to review and obtain feedback for the purposes of updating regulatory Canadian training.
  • Collaborate with the training and design department to ensure regulatory (Canadian) training is updated as needed, at least once every three years.
  • Oversee initial and ongoing training schedules.
  • Build programs and strategies to increase self-learning behaviors.
  • Develop and maintain organizational communications such as intranet bulletin boards and newsletters to ensure employees have knowledge of training, events, and resources.
  • Conduct follow-up studies of all completed training to evaluate and measure results.
  • Exemplify the desired culture and philosophies of the organization.
  • Work effectively as a team member with other members of management and HR.
  • Deliver and facilitate “off the shelf” and custom learning initiatives.
  • Develop key performance indicators (KPIs) and efficient progress tracking metrics for training. Remain accountable for data quality control.
  • Reponsible for the effective use of compiled and analyzed data to identify opportunities for improvement in workplaces which have ongoing and/or systemic issues. Communicate with Manager, Human Rights and Harassment to discuss these workplaces, and ensure information is freely shared among the team.
  • Partner and collaborate with local HR communities to drive global learning and development initiatives.
Types of training:
  • Orientations (new hires – both management and unionized).
  • Lectures (where the goal is to impart the same information to many people).
  • In the form of a video, self-guided instructional manual, or online application and delivered in person or through a computer or other hand-held electronic device. 
  • Collaborative, with employees informally connecting with experts, mentors, and colleagues, often through online medium. 
**Manager must ensure that training methods, content, software, systems, and equipment are appropriate.


  • Relevant legal education 
  • Human Resources, labour relations, conflict resolution, and investigation experience an asset
  • Knowledge, training and expertise in issues related to workplace violence/harassment
  • Knowledge of Canadian federal legislation (Part II of the Canada Labour Code)
  • Superior writing and analytical skills with attention to detail are necessary
  • Excellent listening, communication and interpersonal skills
  • Effective interviewing skills using a trauma-informed approach
  • Demonstrated emotional maturity and ability to maintain confidentiality 
  • Proficiency in French and English preferred
  • Ability to multitask and perform in high-pressure and time-sensitive situations 
  • Adept in Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.