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Manager, Airside and Baggage - 27395

Location: TORONTO, ON, Canada
Posting Start Date: Nov 23, 2021
Posting End Date: Nov 30, 2021


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Manager, Airside and Baggage will report to the Director, Customer Experience – Airside and Baggage.  The role is accountable to successfully plan and manage the day-to-day Inbound Baggage product, oversee Safety compliance, and oversee the development and implementation of SOPS for Airside and Baggage.
Key Function & Accountabilities:
  • Safety First:
  • Ensure that risks related to Safety and Security are addressed, root cause identified, and corrective measures implemented. Supports Airport managers and frontline staff within their regions to ensure that Safety, Security and Service standards are observed, monitored, and practiced consistently by conducting on-going self-audits. Where self-audit or regulatory audit activities have revealed vulnerabilities, ensure identification of root cause, implementation of corrective measures to address them, as well as a means to verify effectiveness.
  • Is responsible for the safety of operations within their region. Oversees and supports the implementation and audit of Air Canada SOPs (Standard Operating Procedures), as well as the regular follow up meetings with Stakeholders internally, and externally, by airport managers
  • Ensures compliance with standards of IOSA, SMS and other applicable authorities. 
  • Responsible for supporting Management and Ground Handlers for safety, security, and customer service activities within responsible region.
  • Anticipates and identifies safety, security, service, and operational problems, and resolves them with the branch safety team while maintaining the focus on safety.
  • Responsible for the execution of an effective and streamlined Inbound operation, including the management of high performance service levels, strategies, and implementation of Standard Operating Procedures.
  • Responsible for coaching, mentorship, and providing direction to a team of managers while developing strong working relationships.
  • Develop and communicate agendas for ongoing team meetings 
  • Establish and maintain effective and efficient relationships to enhance employee and station morale through joint employee and management focus teams and employee mentoring programs.
  • Provide guidance and work direction to front line unionized employees.
  • Responsible for the implementation of safety processes and follow-ups, initiatives, employee follow ups and other administrative and scheduling functions with the Airside, Baggage and Safety operations.
  • Enhance the Customer Experience by driving improvements in department KPIs such as PAWOBS, Inbound/Outbound Baggage delivery, OTP, and baggage handling compliance (BDO, Re-flight, BRS, RL/FS changes).
  • Accountable for the implementation all safety initiatives and participate in committees and work groups
  • Develop an effective communication plan within the Branch, focusing on ensuring key information is received and understood by frontline management and employees.
  • Establish and maintain positive working relationships with various departments, contractors, government agencies, 3rd party handlers and the Airport Authority. 


  • Depth of skills and expertise required for the position
  • Strong Management skills 
  • Excellent verbal and written communications skills
  • Strong leadership and negotiation skills
  • Excellent problem-solving skills
  • Ability to work long and irregular hours
  • Strong commitment to teamwork
  • Must demonstrate solid operational background and knowledge
  • Good conflict resolution skills
  • Recognized ability to work under pressure, handle stressful situations and maintain flexibility
  • Possess an energetic and tenacious achievement orientation
  • Knowledge of all company computer systems currently in use
  • Completion of a bachelor's degree or academic equivalent is an asset
  • Range of business/industry knowledge required for the position
  • Strong skills and expertise internally or in the marketplace
  • Wide knowledge of Standard Operational Procedures
  • Meets legal requirements and responsibilities
  • Corporate Environment guidelines
  • Emergency response
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  • Mandatory Covid-19 Vaccination Required
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.