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Analyst, IT Business Partnership - 27276

Location: TORONTO, ON, Canada
Posting Start Date: Nov 10, 2021
Posting End Date: Ongoing


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Business Partnership Team interfaces with Air Canada business groups to identify and prioritize business requirements for IT. It aligns and translates business needs to technology requirements. The successful incumbent will play a key role in shaping the future of technology in the 
Air Canada Maintenance business group, and help set the path forward for the end users. 
There is 1 permanent and 1 Temporary position for this role
Functional Accountabilities  
  • Act as the key liaison across all functional areas, including business units, IT, and external vendors 
  • Align business priorities with IT service delivery and translate business needs to technology requirements 
  • Create successful relationships with business and be a trusted point person on issues and aspects related to IT 
  • Perform business analysis, develop business plans and recommendations as required 
  • Work with appropriate stakeholders to proactively identify and prioritize business requirements for IT and evaluate risks associated with business requests 
  • Collaborate with Application Development & Maintenance, Digital & Technology and Delivery & Operations teams to ensure development of solutions that are compatible with company standards 
  • Work closely with relevant stakeholders to collect and use information for improved operational performance 
  • Communicate analysis results and make recommendations to relevant stakeholders  
  • Provide support for the business analysis and technology/business integration efforts 
  • Analyze technology trends to determine impact to the achievement of business goals 
  • Conduct requirement and systems analysis and translate business requirements 
  • Manage delivery-specific stakeholder expectations within a functional area 
  • Handle moderate amount of technical complexity, and continuously driving development of effective technical solutions for business challenges within a functional area 
  • Provide management with economic impact, ROI analysis and compliance issues surrounding key business decisions  
  • Support definition and maintenance of methods, techniques, and calculations for identifying ways to improve business/technical processes 


  • A relevant University degree/technical certification, and/or relevant experience commensurate to the role 
  • 2+ years experience working in a business analyst or similar role. Experience with ERP, M&E or CMTS systems would be an asset.
  • Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions 
  • Ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others. 
  • Demonstrates openness and willingness to adapt to different and new ways of doing things  
  • Takes responsibility for the results and actively participates in the future direction of the organization 
  • Demonstrates concern for satisfying one’s external and/or internal customers. 
  • Strong analytical, organizational and communication skills 
  • Strong ability to prioritize activities and good time management
  • Self-motivated and independent worker 
  • Results oriented with proactive and methodical approach to problem solving 
  • Able to multi-task and work under pressure against tight deadlines and changing priorities 
  • Must be a team player with ability to work closely with diverse groups and working styles 
  • Ability to establish and maintain effective business relationships 
  • Flexibility and willingness to work extended hours, when required 
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
  • Mandatory Covid-19 Vaccination Required
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.