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Analyst, Application Development & Maintenance - Loyalty Systems - 27197

Location: DORVAL, QC, Canada
Posting Start Date: Nov 9, 2021
Posting End Date: Ongoing


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Our Loyalty Application Development Maintenance team is presently looking for a dynamic individual to fill the role of Analyst, App, Dev & Mtce – Loyalty Systems. 
This position will analyze business needs and contribute to the development and improvements of the application. These are highly complex and business critical services, with an exciting evolution roadmap on its way.
Key responsibilities:
  • Provide functional support to the development team, the business analysts, the test team, and to other teams and partners that consume iFly
  • Provide production support to triage, qualify, prioritize issues 
  • Play an active role in projects-related activities, such as sprint planning, daily scrum meeting, sprint review 
  • Collaborate with cross-functional teams to solve development constraints and deployment issues
  • Work closely with vendor partners in the ADM space
  • Coordinate with various business and IT teams (business partnerships team, ADM teams, Architecture teams) to understand the requirements in the development of integrated IT products, across all platforms and channels
  • Support Project Management through planning, monitoring & delivery phases
  • Define the uses stories and acceptance criteria 
  • Provide leadership and guidance to the test team in the development of test scripts and analysis of results
  • Maintain and update technical documents and procedures
  • Maintain data standard and security measures through the implementation of information technology plans, policies, and standards
  • Responsible for driving continuous improvement objectives for its functional area


  • 3-5 years of IT technology or operations experience in a large company Experience as Analyst or Agile Product Owner within a delivery team
  • Experience with Jira
  • Highly proficient with MS Office, including Microsoft Project, Visio and Internet browsers
  • Mandatory Covid-19 Vaccination Required as of October 31st 2021
Non Technical Skills
  • Adaptability and Flexibility - The ability to keep functioning effectively when under pressure and/or experiencing rapidly changing or uncertain conditions, and to maintain self-control in the face of hostility or provocation. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things
  • Accountability and Credibility - Takes responsibility for the results and future direction of the organization. Demonstrated concern that one be perceived as responsible, reliable, and trustworthy
  • Customer Orientation - Demonstrated concern for satisfying one’s external and/or internal customers
  • Results Orientation - Focusing on the desired end result of one’s own or one’s unit's work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them
  • Analytical Thinking - Approaching a problem by using a logical, systematic, sequential approach
  • Interpersonal Effectiveness - The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others
  • Pro-active and capable of autonomous work.
  • Strong oral, written and interpersonal communication skills, ability to lead a workshop with many stakeholders, to vulgarize a concept/function to a non-technical audience
  • Interest in learning new technologies and in understanding the business aspect of things
  • High attention to detail, demonstrated ability to produce high quality work
  • Must be a team player with ability to work closely with diverse groups and working styles
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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