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Baggage Claims Representative - In Anticipation - 27204

Location: DORVAL, QC, Canada
Posting Start Date: Aug 1, 2022
Posting End Date: Ongoing


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization?  If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. 
Air Canada, recently ranked Best International Airline in North America, is currently looking for customer-orientated individuals who exhibit a patient and understanding attitude towards customers and able to provide resolutions to their concerns.
We offer a competitive starting salary of $25.78 with a comprehensive benefits package:
  • Medical and dental insurance;
  • Pension plan.
Key responsibilities


  • Evaluate Claims for mishandled baggage and complete the necessary research in order to appropriately respond to customers by phone and email.
  • Communicate with compassion and care to customer claims even under difficult circumstances
  • Go above and beyond searching for ways to retain customers
  • Provide feedback to leads, management or internal customers in order to promote continual improvement of Air Canada’s customer service delivery
  • Perform other associated duties as required.



  • Superior verbal and written skills in English and French both written and orally
  • Strong customer service background.
  • Strong computer skills (Word, Excel, Databases, Powerpoint, Access)
  • Strong interpersonal and teamwork skills.
  • Strong organizational and decision-making skills.
  • Good problem-solving and conflict-resolution skills.
  • Strong time-management skills and an ability to work autonomously.
  • An ability to adapt, to not only new procedures and policies, but new technology.
Conditions of Employment
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.
  • Bilingual (English and French written and spoken, condition to skill assessment for proficiency).   
At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.