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IFS Cabin Experience Publications Manager - 27117

Location: DORVAL, QC, Canada
Posting Start Date: Dec 7, 2021
Posting End Date: Dec 14, 2021


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The  IFS Cabin Experience Publications Manager will be responsible  to manage and maintain the content of IFS operational and service publications and will provide guidance to IFS Bases and cabin crew on matters relating to IFS service publications. 
This position may be located in Montreal and/or Toronto
Key Functions & Accountabilities:
  • Manage ePub content, including updates and revisions. 
  • Manage the Onboard Announcement Manual – Pub 378, including revisions in partnership with Marketing, Cabin Safety, and Corporate Security.
  • Ensure all communication for IFS service publications are translated and approved by Linguistic Services, proof-read and quality assurance verifications are conducted.
  • Create and issue Globe Flight Messages for operational changes as required by the IFS branch. 
  • Ensure the quality, development and improvement of IFS service publications and communication initiatives in partnership with Corporate Communication. . 
  • Manage content revisions and document uploads into Smart DOC and Globe or equivalent platform.
  • In collaboration with Corporate Communication, develop innovative communication methods, including podcasts, interviews, videos, Globe TV, etc.
  • Research and organize details of relevant topics for cabin crew and write articles to publish in the IFS weekly and Service Director bulletins; prepare content for Globe TV, AC Life and IFS Aeronet page in collaboration with Corporate Communication. 
  • Work in close cooperation and provide support to all members of the Onboard Excellence team to coordinate revisions to IFS service publications.
  • Support adhoc projects within IFS branch 
  • Manage the uniform program for cabin crew and management staff, which includes adherence to yearly allotments, process to report, investigate and authorize replacement uniform components, and resolve related inquiries and requests. Partner with the Brand team to review and improve uniform components for cabin crew.  
  • Manage the cabin crew luggage program in collaboration with partners and contractors to efficiently repair and replace crew luggage, uphold warranty agreements, and manage the evolution of the program.
  • Manage the Personal Protective Equipment (PPE) processes for IFS Bases in collaboration with Corporate Safety and Strategic Procurement. 
  • Develop and maintain effective working relationships with IFS Bases, cabin crew, other departments and Air Canada Partners (Air Canada Rouge, Jazz,).
Safety and Regulatory Responsibilities:


  • Maintain safety as first topic day to day (production and administration).
  • Keep abreast of corporate initiatives and  communication.
  • Follow Air Canada Risk Management System (ACRMS) for change or introduction of equipment, processes and procedures and when conducting all investigations (refer to SMM Publication 100, Chapter 3.5.3).
  • Follow document retention guidelines (IFS Quality Manual Publication 355, Chapter 2 and/or SMM Publication 100, Chapter 2).
  • Refer to IFS Quality Manual Publication 355 Chapter 1.3 and/or SMM Publication 100, Chapter 1.3.5 for SMS Management Responsibilities.
  • Establish and maintain Business Processes and Procedures for the position.
  • Ensure provisions of the Official Languages Act are applied to the daily work environment as required.
  • Assuming any responsibilities delegated by the Manager, IFS Cabin Experience, Standards & Procedures.
  • In person’s absence, all responsibilities for duties are delegated to another qualified individual.


Experience & Business Knowledge:
  • Excellent communication skills in English and French (written and oral)
  • Ability to cultivate strong collaborative working relationships 
  • Strong focus and demonstrated ability to recognize and implement opportunities for continuous improvement
  • Proven ability to remain organized, detail oriented and meet deadlines while managing multiple projects
  • Strong problem-solving skills, resourcefulness and the ability to work both independently and within a team environment.
  • Strong working knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook, SharePoint, Teams, Sway)
  • Strong working knowledge of IFS publications (OAM, FAM,, ePub))
  • Working knowledge of CUPE collective agreement,  IOSA, SMS, AOSH an asset
  • Working knowledge of standard project management methodology, practices, and procedures
  • Highly adaptable and flexible to support a 24/7 operation
Indoctrination Training (mandatory):
  • Flight attendant indoctrination training
  • Job Orientation
  • Canadian Aviation Regulations (CARs)
  • Safety Management System (SMS)
  • Violence & Harassment Prevention Program & Management Workshop (V&HPP)
  • Health & Safety – Branch Program
  • Portable Fire Extinguisher
  • Document Control Tools
  • Mandatory Covid-19 Vaccination Required
Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.