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Cargo Service Manager - 26915

Location: MIAMI, FL, United States
Posting Start Date: Oct 13, 2021
Posting End Date: Oct 24, 2021


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
We are seeking a highly motivated individual to assume the functions of Cargo Service Manager for the USA Southeast and Puerto Rico Region. Responsible for the day-to-day management of the station including operational decisions and the overall coordination of activities to safely deliver and improve the customer experience while achieving operational and financial objectives. Responsible for safety in the day-to-day operations including interactions with suppliers, shippers etc.
Job Description: 
  • Ensure Safety / Security standards are applied without compromise.
  • Support operational service standards.
  • Monitor and communicate daily operational requirements and changes. Communicate with staff and GHAs on a regular basis to keep them up-to-date and knowledgeable of new products, performance (service and operational) issues and branch objectives.
  • Monitor productivity and quality of service.
  • Identify and resolve operational and quality problems.
  • Coach and counsel staff.
  • Consistently deliver superior service to internal and external customer’s service. Anticipate, identify and resolve service and operational problems with a results-oriented approach to performance.
  • Counsel and communicate with employee groups and the management team to maintain cooperative working relationships.
  • Plan, organize, manage and enhance cargo customer service function. Responsible for the effective and timely management and deployment of staff in support of customer.
  • Strong interface with ground handler, flight operations and airport customer service
  • Communicate policies, procedures and changes to providers of contracted services
  • Oversee Freighter and Passenger flight operations in the region (SJU, ATL & MIA)
  • Oversee Regional Trucking Operations
  • Liaise with Governmental Authorities 
  • Manage the Cool Chain Support Center 
  • Support CNC with managing the Cool Chain Container movement


  • Thorough knowledge of Cargo processing and operational procedures.
  • Commitment to enhancing operational safety 
  • High energy level with solid planning skills
  • Proven leadership and people skills
  • Excellent verbal and written communication skills.
  • Demonstrated strong interpersonal skills.
  • Past management/supervisory experience an asset
  • Personal computer skills a definite asset including Microsoft Office
  • Mandatory Covid-19 Vaccination Required as of October 31st 2021
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.