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Direct Distribution Manager - 26937

Location: DORVAL, QC, Canada
Posting Start Date: Oct 8, 2021
Posting End Date: Oct 15, 2021


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Are you an enthusicatic team player with an investigative nature?  Do you enjoy solving problems and embracing new challenges while contributing to key corporate values?  Are you organzied, able to plan, multitask and work well under pressure?  Do you strive to expand your knowledge base, are you accountable and have a track record for on-time project delivery?
Do you wish to become a valued member of a creative team that focuses on meeting/exceeding customer needs by being able to procatively identify gaps in process and technical issues to ensure a seamless program/product delivery in the customer experience and support revenue objectives? 
The ideal candidate will have an excellent knowledge of the Air Canada product, and overall value proposition to the marketplace. They will have to have a stromg desire to leverage our technology systems and platforms to  create a new commercial relationship with our Distribution supply chain, and improve the shopping and purchase experience for the end customer. A driven individual, able to work cross functionally and foster change both within the corporation and throughout the industry.
In this exciting role you will be the primary liaison between the Air Canada Distribution team and our Distribution partners, responsible for managing all aspects of the relationship. You will work with internal stakeholders to develop innovative solutions that help Air Canada expands its retailing strategy. If you are intrigued by how technology can create better relationships with all partners in the distribution supply chain and new and improved commercial opportunities for Air Canada, this role is for you
  • Maintain relationships with existing distribution partners, seek out and create relationships with new distribution partners of value to Air Canada
  • Act as a subject matter expert for current tools and features, and assess trends in current technology areas for alignment with Air Canada corporate objectives
  • Work internally and externally with all relevant stakeholders to communicate current opportunities and address current challenges
  • Increase adoption of Air Canada’s direct API distribution by acquiring new technology partners 
Job description:
  • Identify opportunities for enhancements to Air Canada products distributed through partner channels
  • Provide input into partner development and assist with prioritization related to the Air Canada product
  • Manage day to day relationships with existing distribution partners 
  • Actively develop new partnerships with distribution technology providers
  • Participate in new partner development to the AC NDC API 
  • Act as an advisor and subject matter expert to guide and support partners to optimize booking tool displays to maximize revenue from the channel
  • Work with all distribution partners to identify optimal tool/platform settings
  • Leverage internal data   related to NDC partner performance to ensure maximization of key metrics:
    • decreasing distribution cost
    • increased margin
    • increased revenue per booking
    • improved product mix
    • increased ancillary attachment rate
  • Work with partner agencies to ensure they deploy distribution solutions that support AC content, and solve issues and remove obstacles to maximize sales potential of the channel
  • Provide support to internal Global Sales team members in the form of
    • Monthly presentations outlining updates to distribution channels
    • One on one training with new Sales Managers
Key metrics: Execution and delivery of objectives within the agreed timelines and budgets which will be linked to one or more of the following:
  • Contribution to revenue/market growth objectives 
  • Support of merchandising and product integrity strategy
  • Successful implementation of new Air Canada products into the appropriate distribution channels
  • Ancillary sales and upsell success
  • Contribution to global expansion strategies
  • Customer satisfaction
  • Contribution to reduction of reported issues


  • Sound working experience in the airline industry 
  • understanding of the dynamics of airline distribution, including GDS and direct distribution
  • Working knowledge of distribution systems, including NDC, Altea, GDS and XML-API
  • Strong communication skills
  • Strong management skills with a demonstrated ability to influence others
  • Forward thinker, with an ability to foster innovation in others
  • Critical thinking with an ability to identify and understand problems and propose solutions
  • Strong analytical/problem solving skills
  • Strong business case development and cost benefit analysis skills
  • Excellent interpersonal skills; must be a team player and have the ability to work with diverse groups and working styles
  • Self-starter, able to multi-task and handle multiple projects simultaneously as well as work under pressure, in changing priorities and tight deadlines under limited supervision
  • Excellent communication skills, both written and verbal, with multiple levels of the organization
  • Mandatory Covid-19 Vaccination Required as of October 31st 2021
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.