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E-Commerce Onboarding and Integration Manager - Cargo - 26626

Location: VANCOUVER, BC, Canada
Posting Start Date: Sep 13, 2021
Posting End Date: Sep 20, 2021


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
New technology is driving the evolution of the travel ecosystem providing airlines with opportunities to reach into other areas of the transportation industry that it could not before. Air Canada is taking the lead to shape a modernized cost-effective eCommerce package delivery system using technology and partnerships such as first and last mile logistic providers, pick-up and drop-off retail companies, and online courier aggregators. The goal is to leverage Air Canada’s vast network to provide eCommerce delivery services to domestic and international e-Tailers.
The Rivo team is looking for an experienced individual that will contribute to the support and execution of the partnership and client integration strategy and journey, delivering innovative solutions that support the Rivo eCommerce model and an improved onboarding experience for all customers, aggregators and partnerships.  In this role, you will work directly with the Manager, eCommerce Partnership & Client Relations to build and implement scalable integration solutions & processes offering simple and efficient onboarding, enabling friction-free experience across all channels, and helping Air Canada and Rivo achieve revenue growth and profitability. You will also be involved in building and maintaining centralized processes & solutions to effectively handle partner, client and aggregator requirements and priorities. 
As the ideal candidate, you thrive on understanding the eCommerce delivery ecosystem and the latest methodologies shaping the next generation of consumer goods delivery. 
  • Liaise and collaborate cross-functionally with internal stakeholders across different branches to support and implement onboarding solutions to increase efficiency with clients, partners, and aggregators.
  • Design and enable a business requirements process for all companies working with Rivo to streamline interactions with both internal and external groups. Work with appropriate teams within Air Canada to improve back-end capabilities to support the business strategy to improve client offerings on platforms such as SmartKargo and other direct connect partners booking tools.
  • As a trusted advisor, support all channels through an effective and efficient customer and partner on-boarding approach while maintaining and driving forward the necessary business integration & management requirements for maximum transparency, accuracy and scalable growth. 
  • Support Sales, Digital, Customer Experience, Operations, IT, Legal, Tax, Insurance, and Strategic Procurement teams and the required tracking needs and processes.  Monitor and maintain accurate records and various CRMs/databases (ex. Salesforce, MS Teams, etc.). 
  • Updates, tracks and accurately forecasts customer and partner onboarding requirements and deliverables on a weekly basis. 
  • Develop & maintain centralized eCommerce business integration, eTailer and Partnership tracking solutions to improve program-level visibility. 
  • Recognize opportunities, identifies risks and initiates process recommendations to key stakeholders.
  • Understand, track and analyze eTailer, Aggregator and Partnership SLAs to enhance and/or develop competitive launch strategy. 
  • Develop effective business relationships with key stakeholders to support increased transparency and on-boarding needs for Customer, Aggregator and Partner integration schedule.
  • Stay current on industry innovations and emerging technologies to better understand the eCommerce landscape and identify new opportunities across various market and new ways to distribute and sell Rivo products efficiently. 
  • Ability to analyze and leverage AI/BI data to effectively guide our eTailers, Partners and Aggregators and their ability to optimize efficiencies through a seamless digital and operational integration process. 
  • Review, validate and maintain Salesforce reporting metrics, dashboards and customer/partner business requirement documents. 
  • Hold various stakeholders accountable for deliverables, requirements, and action items to ensure program timelines are met.


  • Mandatory Covid-19 Vaccination Required as of October 31st 2021
  • 2 – 3+ years Sales, eCommerce, Operations, Vendor/Partner Management, or similar background, with a focus on strategy, project/program management and stakeholder management 
  • Undergraduate Business Degree (or related)
  • Good understanding of eCommerce operations and businesses, airline cargo and the overall courier landscape 
  • Analytical experience in technical reporting and strategy development
  • Proficiency with MS Office (Excel, PowerPoint, Word, Teams, etc.)
  • Strong analytical skills – ability to data mine and support key partners, customers and internal streams
  • Salesforce, MS Office, and CRM experience
  • Able to draft business requirements and use cases across functions and disciplines
  • Results oriented and ability to manage push-back from various stakeholders
  • Ability to provide various support to areas that fall outside their direct scope
  • Experience in project management
  • Ability to build relationships with both internal and external stakeholders
  • Good time management, software skills and prioritization skills
  • Capable of running projects, organizing and leading follow-up meetings and propose new ideas to improve processes
  • Proven database development and administrative management skills 
  • Available for travel 
Skills, Knowledge and Abilities
  • Strong interpersonal, communication and presentation skills
  • Able to work under pressure and meet timelines with minimum supervision
  • Strong team player, takes the lead when required and is supportive when needed
  • Creative and forward thinking; innovative with good knowledge of trending distribution practices in the industry
  • Attention to detail and quality
  • Proactive problem solver
  • Strong analytical skills and results oriented
  • Microsoft Office & Teams
  • Motivated self starter who can work with minimal direction and supervision
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.