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Manager- System Operations Control - 26628

Location: TORONTO, ON, Canada
Posting Start Date: Sep 9, 2021
Posting End Date: Sep 19, 2021


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the General Manger, System Operations Control, the Manager, System Operations Control is the point person and team leader in “Day of Operation”.  The incumbent is responsible to ensure coordination of flight schedules and to oversee recovery plans to maintain the integrity of the corporate schedule.
  • Ensure effective inter-branch communication for day of flight schedule.
  • Communicate to Senior Management operational irregularities and impact.
  • Implement emergency response procedures in the event of an aircraft accident.
  • Prepare, and communicate daily operations summaries and host daily operational conference calls.
  • Oversee day of commercial decisions for the best possible outcome for our passengers and all key stakeholders.  
  • Provide oversight and direction for irregular operations handling, including the pre-planning for forecast events.
  • Develop and oversee a team of direct report Operational Control Mangers through feedback, mentoring, and performance management.
  • Supervise a team of 2 Operational Control Managers, 2 Aircraft Routing Managers, 2 Passenger Movement Managers, 2 Crew Network Managers, 1 Manager Passenger Movement and 1 Passenger Movement Express Manager. 
  • Lead and oversee the various Operational Branches in the Operations Centre to ensure corporate priorities, and values are followed.
  • Commercial decision maker for departure and arrival Traffic Management Initiatives.


  • Mandatory Covid-19 Vaccination Required as of October 31st 2021
  • Excellent communication skills
  • Excellent problem-solving skills
  • Must have and demonstrate solid operational background
  • Strong leadership competencies
  • Good conflict resolution skills
  • Proven abilities in coaching, and motivating employees
  • Strong focus on continuous improvement and achieving objectives
  • Flexibility to cover multiple shifts over a 24/7 Operation
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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