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Digital Enablement Manager - Cargo - 26064

Location: DORVAL, QC, Canada
Posting Start Date: Sep 2, 2021
Posting End Date: Sep 20, 2021


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The successful candidate helps shape the vision of Air Canada Cargo’s digital transformation strategy and plays a key role in the enablement and day-to-day support of digital solutions throughout the organization. The Digital Enablement Manager will be a part of the team that manages all aspects of Cargo digital tools and channels and will be acting as our in-house expert and participate in the design and delivery of such systems and solutions. This person will also be responsible for delivering a core innovation strategy surrounding customer touch points and distribution channels that supports the overall branch objectives.

Key Functions & Responsibilities:
  • Identify and recommend new systems and enhancements, participate in Business Process Improvement & Re-engineering initiatives.
  • Work with Manager, Digital Innovation and liaise with key stakeholders (Commercial teams, Artificial Intelligence & Business Intelligence teams, Revenue Management, Information Technology, etc.) to scope out and deliver new initiatives.
  • Provide Level 1 support of our e-Booking platform and mobile app.
  • Develop Level 1 support models for all new digital tools.
  • Research on available information systems solutions in the market and industry's best practice. 
  • Collaborate with corporate IT to develop and deliver technical solution for business initiatives. 
  • Participate in user acceptance tests, user training, pre- and post-implementation activities.
  • Conduct regular reviews with service providers and branch/corporate stakeholders to ensure cargo digital program success.


  • Mandatory Covid-19 Vaccination Required as of October 31st 2021
  • Bachelor’s degree (MBA preferred) in an appropriate field and/or a minimum of five (5) years of pertinent experience (Business Analyst, QA, IT support)
  • Strong systems analysis and solution design skills.
  • Highly organized and able to manage multiple projects or tasks.
  • Knowledge in applications development lifecycle and Agile software development.
  • Strong written documentation skills.
  • Transportation/aerospace industry experience and knowledge of digital technology trends are an asset.
  • Strong interpersonal, communication, presentation, and decision-making skills
  • Results-oriented and proven ability for attention to detail and deadlines
  • Exceptional planning and organizational skills
  • Very strong analytical skills when dealing with complex data and industry information.
  • Ability to cope with irregular or multiple work demands.
  • Must be receptive to flexible work hours and travel expectations.
  • Proficiency with MS Office Suite, including proficient knowledge of Excel, PowerPoint, and Access.
  • Experience with Jira, Confluence, Visio, Microsoft Project.
  • Team player who effectively integrates, motivates and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, executives, and other individuals or organizations involved with or affected by the project delivery.
  • Motivated self-starter who can work with minimal direction and supervision.
  • Ability to apply strategic thinking and demonstrate understanding of requirements to execute.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.