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IT Quality Assurance Manager - 26013

Location: DORVAL, QC, Canada
Posting Start Date: Jun 7, 2021
Posting End Date: Jun 14, 2021


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada seeks a highly motivated, detail orientated, experienced, energetic and hands-on IT Quality Assurance Manager to manage all aspects of SQA (technical, project, process, administrative). The QA Manager works with IT partners to facilitate better coordination among operations, development and testing functions to deliver highest quality of end-solutions, timely and cost effectively, through introduction of new tools, technology, automation, standards and practices for evolution of development, test and deploy processes. The position requires understanding of continuous integration and delivery, strong technical testing background, the ability to understand highly complex architectures and ability to define effective test strategies.

Functional Accountabilities/ Responsibilities    
  • Drive continuous improvements in AC QA guidelines and champion the adoption and inclusion of industry best practices, technologies and process for high quality timely cost-effective solution deliveries. 
  • Drive continuous improvement in the quality of solutions and changes deployed in your domain. This includes analysis of MIs/customer defects/feedback and incorporation of preventive actions, as required. 
  • Responsible for the overall quality of all solution deployments within BU or domain. Ensuring that test, development, and deployment processes comply with AC QA guidelines.
  • Collaborates and communicates with management, internal, and outsourced development and testing partners to raise the maturity level including test maturity level of AC solutions within your domain or BU. 
  • Implement effective analysis of design and reviews test scripts, coding, automation, and integration activities required, based on general objectives and knowledge of overall architecture of product or solution
  • Manage all activities in the System Development Quality Lifecycle including aspects that are executed by other departments, branches, or 3rd parties. Ensure compliance to AC QA guidelines and KPIs"
  • Lead business and technology analysis efforts and business case creation efforts for a particular functional area
  • Lead requirement and systems analysis efforts, including translating business requirements
  • Lead Planning and monitoring processes for a particular functional area
  • Define and maintain methods, techniques and calculations for identifying ways to improve business/technical processes
  • Responsible to provide technology or services ownership direction across functional areas, including matters related to specialized or niche technologies
  • Provide financial inputs for developing, administering and adhering to the budget allocated for the role’s span of control
  • Responsible for working across technology functions to ensure synergistic collaboration and attain shared goals
  • Responsible for providing mentorship across functions for common development of technical skills and capabilities
  • Provide business and technical inputs to Business Governance and Operational Management Committees, as appropriate
  • Responsible for handling high amount of technology complexity and drive autonomous decision making, as it relates to adoption of technology best practices
  • Responsible to drive technology vision and continuous improvement objectives for a functional area


  • A relevant University degree/technical certification, and/or relevant experience commensurate to the role 
  • 15+ years of IT technology, operations, people leadership and strategy experience in a large company 
  • ISTQB, QAI Certifications and other Certifications in core programming languages, agile methodologies (CSPO, PMI-ACP, etc.)
  • Demonstrate significant technical depth to handle strategic technology priorities
  • Strong leadership skills that inspire team confidence and respect while motivating team members in a creative and effective manner
  • Must have experience in managing and working with distributed team members
  • Must have a desire for achieving excellence in customer satisfaction, product quality and reliability
  • Strong understanding of different software development life cycles (waterfall, iterative, agile) and contemporary software quality assurance processes and automated tools
  • Experience with agile testing methods and continuous integration with knowledge of CD
  • Knowledge of internet and e-business, mobile apps processes, disciplines, and standards
  • Experience with mission critical, operations or security sensitive systems. Including managing deployments and rollbacks
  • Experience with production level testing e.g. health checks, monitoring, failover, and DR
  • Must have experience in test automation, performance, and security  
  • Strong analytical skills and experience with implementation and administration of Software Quality Assurance metrics, such as defect profiles and performance to entry/exit criteria
  • Excellent problem solving, interpersonal communication and project management skills in planning, resourcing, tracking, and reporting on project progress
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.