Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Actively support and supervise the daily Operations at Amsterdam Airport to ensure safe and secure Service to all Stakeholders.
Operational, Administrative and Commercial responsibility including the following activities, keeping main Corporate Priority, safety first and last 100% at all time in mind:
Supervision of Handling Agents at Amsterdam Airport concerning above and below the wing activities on a daily basis such as Passenger Services (Check-in, Ticket Desk, Concierge Service, VIP Service, Lounge Service, Gate Handling, Safety and Security Checks), Baggage Services, Load Control, Aircraft Cleaning, Fuel Services, Maintenance Services.
Implementation and audit of Air Canada SOPs (Standard Operating Procedures) and regular follow up meetings with Stakeholders internally and externally
Ensure a high quality and safe level of Customer Service especially in case of irregular Operations (delays, cancellations, Denied Boarding Cases, etc.) adhering to local Laws, Canadian Law and internal policies and procedures
Coordinate daily activities with SOC, Dispatch etc., Flight OPS, Crew Scheduling etc. when needed (especially during IRROPS)
Coordinate Emergency Response Procedures with HQ and Star Alliance Partners as well as Airport Authority and Handling Agents. Maintain accurate Manuals and participate in Emergency Procedure Training.
Optimize on-time performance involving all relevant Stakeholders
Monitor results (OTP, PAWOB, Overcatering, etc.) and implement corrective actions where required. Work closely with HQ Team to achieve goals and optimize results.
Ensure regular communication with all handling agents in order to maintain high level of quality.
Support Handling Agent during training for new staff, ie hold product and services workshops.
Support and participate in negotiating ground handling contracts to ensure a cost-efficient and safe operation
Finance: Budgeting Costs and Revenues, maintain Budgets, Cost Control, Accounting activities
Coordination with various Authorities such as Airport Authority, Federal Office of Civil Aviation, Slot coordination, Air Trafic Control, Police, etc. Represent Air Canada at meetings and workshops with these Authorities
Coordinate activities with Star Alliance Partners at Amsterdam Airport making sure CodeShare Agreements and procedures are correctly reflected. Attend SAAT meetings to defend Air Canada’s interests at Amsterdam Airport
Represent Air Canada at monthly AOC meetings and defend its interests at Amsterdam Airport.
NOTE: ACTUAL DUTIES AND RESPONSIBILITIES MAY INCLUDE ANY OR ALL OF THE FUNCTIONAL DUTIES AND RESPONSIBILITIES LISTED ABOVE PLUS ANY OTHER RELATED TASKS AS ASSIGNED
BY THE EMPLOYEE’S SUPERIOR.
- Bachelor’s degree in a relevant field
- Minimum 2 years of experience in a managerial role with experience in the airline industry
- Minimum 7 years of significant experience in the management of ramp operations and safety; Knowledge of AC operations is a plus
- Strong understanding of airport operations and passenger movements
- Ability to manage multiple tactical and strategic projects
- Excellent verbal and written communication skills with the ability to converse with Senior Management and high-ranked external figures
- Demonstrate passion for travel
- Fluent in English language, oral and written. French, Dutch and other languages are an asset.
- Right to live and work in The Netherlands
Fluent in English language, oral and written. French, Dutch and other languages are an asset.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.