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Account Manager, Retail Partnerships - 25890

Location: TORONTO, ON, Canada
Posting Start Date: Apr 29, 2021
Posting End Date: May 6, 2021


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Our growth plan for Aeroplan depends on achieving a level of everyday relevance with members and is a guiding principle for how the new program was designed to earn our way into consumers lives every day. The primary function of this role is to support our strategic everyday partnerships, by assisting in the build, design, delivery, growth and management of new and existing partner relationships.
The Account Manager, Retail Partnerships will be responsible for supporting day-to-day relationships with our growing portfolio of strategic everyday partners. The Account Manager will manage marketing commitments, financial reporting, forecasting and reporting on drivers across all Retail Partners. 
Partnership Management
  • Work in close collaboration with the Manager and Senior Manager to strategize and develop detailed plans for the partnership to deliver on KPIs
  • Work with Aeroplan Partner Marketing teams to execute all marketing plans and ensure that all projects goals and objectives adhere to time & budget
  • Manage partner expectations to meet all project objectives and deliverables; work within the partners’ timelines; ensure ROI targets are set and analysis is completed for all projects
  • Work with Senior Manager on specific account initiatives to ensure alignment to strategy and respective timelines 
  • Resolve partner and customer service issues in a timely and effective manner including customer escalations, billing issues, and points crediting code set-up; work with the Partner and Aeroplan/Air Canada Customer Service and Operations groups 
  • Understand the operational elements of campaign execution within Aeroplan and the Partner’s business; liaise with internal and external functional groups in developing program design, program specifications, program assumptions and critical paths, as required
  • Prepare briefing documents on a project by project basis
  • Assist in preparation and presentation of proposals
  • Drive revenue targets for the business
  • Demonstrate ownership and understanding of the financials (P&L) – including monthly and quarterly reporting and forecasting 
Strategic Planning
  • Gain a solid understanding of the program
  • Stay current with the loyalty and travel landscapes, including keeping up-to-date on competitive offerings
  • Recommend pro-active enhancements & solutions to drive cross sell and up sell opportunities
  • Present marketing strategies, concepts and budgets to the partner for approval
  • Assist in development of partner’s marketing plan supporting both business and program strategies and objectives
  • Analyze challenges and opportunities with a view to impacts on the business and our global network


  • Post-secondary education degree required in business, marketing or a related field Minimum 2 years work experience, preferably in the airline, retail and/or loyalty sectors.
  • Demonstrated effective communication skills that include internal communication of client opportunities, issues, escalations, and external communication.
  • Account management, Marketing, Analytics, Customer service and/or sales experience.
  • Manage performance, holding self and others accountable to effectively and efficiently complete work responsibilities, and focuses on excellent execution. 
  • Demonstrates initiative, a strong commitment to achieving meaningful results, and acts on opportunities to create value.
  • Respond resourcefully and show nimbleness when faced with new challenges and demands.
  • Effectively manage the pressures and complexities of various situations and move forward positively and productively under conditions of change or uncertainty.
  • Focus on operational excellence.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.