Join our Talent Network

Product Manager, Partnership Loyalty Products - 25892

Location: TORONTO, ON, Canada
Posting Start Date: Apr 29, 2021
Posting End Date: May 9, 2021

Share:

Job Description

Description

 
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
 
Air Canada is building on the success of its recently released, digital-first, and best-in-class loyalty program. Having already transformed the way Aeroplan engages with its members to create the most rewarding loyalty relationship, we’re doubling-down on partnerships that will make us the top-of-mind and go-to loyalty program in our members everyday lives! 
 
As part of this effort, we're building a team, with the spirit of a start-up, within the broader Air Canada and Aeroplan family. Our mandate is to re-envision the entire end-to-end partnership onboarding and loyalty experience. We are looking for driven teammates who will thrive in a highly-collaborative, innovative, and healthy-fast-paced environment to bring these partnerships to life.
 
We seek a passionate Product Manager, with a proven sense of ownership, to drive the product planning, design, and implementation of our Partnership Loyalty Products. What’s required is not only a good sense of business development, product management, and software development fundamentals; but also the ability to galvanize both internal and external teams towards a common vision using proven team organization techniques.
 
What we offer in return is a chance to revolutionize the airline loyalty industry, build the most exciting product experiences for our members, and a chance to work with a super talented and humble group of teammates spanning multiple functions and partner organizations worldwide.
 
Responsibilities:
  • Manage product teams to plan, execute and drive industry-leading Partnership Loyalty Products. 
  • Lead product managers, product owners, and business analysts responsible for the current and future offering, value proposition, and member experience of Aeroplan’s Partnership Loyalty Products; including retail point-of-sale, travel, and online retailing of various loyalty and ancillary products.
  • Work collaboratively with Business Development, Technology, Design, and Marketing; as well as numerous internal and external stakeholders, including vendors, on a day-to-day basis to bring new Partnership Loyalty Products to market.
  • Identify and lead the development of new products, services and features, as well as enhance existing offerings through a sound understanding of market trends, member needs, product performance, loyalty business models, and competitive positioning within the Canadian marketplace and the broader loyalty and airline industry worldwide.
  • Lead product teams in following Agile and Scrum best-practices to ensure efficiency, predictability, and transparency in the delivery of all Partnership Loyalty Products.
  • Closely monitor key performance indicators and identify when additional actions are required to meet business objectives. 
  • Rigorously uphold the member experience and value proposition by ensuring a strong customer-centric focus in the development of new Partnership Loyalty Products.

Qualifications

 
  • Minimum 5 years of hands-on experience in Product Management and Software Development that have satisfied real user needs in the online retail, travel and/or loyalty industries.
  • Proven experience working with different stakeholders from multiple disciplines while building and managing large cross-functional teams.
  • Experience in Agile and Scrum methodologies and tools required, including previous experience as a Product Owner and excellent familiarity with Jira.
  • An ownership mindset and approach that defaults to action, for you and your entire team.
  • A genuine excitement for solving customer problems and a passion for online retailing concepts, strategies and best practices.
  • Strong ability to analyze primary and secondary data points to inform product decisions and strategies.
  • Superior organizational and time management skills with the ability to manage long term projects with ease.
  • Ability to influence others with strong interpersonal and relationship management skills.
  • Demonstrated negotiation skills.
  • Strong leadership and results oriented capability.
  • Superior communication skills and ability to convey ideas to all levels of the organization.
     
 
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates. 

Diversity and Inclusion
 
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
Share: