Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.
The Investigator (“Competent Person”, as defined in the Canadian Occupational Health and Safety regulations) is responsible for managing and formally investigating all complaints filed under our Workplace Violence and Harassment Prevention Policy. More specifically, the Investigator will work for the Human Rights and Harassment Office and help contribute to a discrimination and harassment/violence free environment by:
- Ensuring they are familiar with legislation on violence and harassment (this may include federal Canadian legislation, as well as U.S. legislation, and international legislation, for countries such as but not limited to United Kingdom, Germany, France, Italy, Hong Kong);
- Ensuring they are familiar and comfortable with the Company’s Workplace Violence and Harassment Prevention Policy (from both a legal and procedural standpoint); and
- Supporting all necessary parties, at both the formal level during an investigation, and informally should it be determined that an attempt for early resolution of the matter should first be made prior to a formal investigation.
This position may be located in Montreal or Toronto.
Reporting to the Manager of Human Rights, Harassment and Privacy Compliance, and supporting all matters related to human rights & harassment at Air Canada, the Investigator will:
- Provide training to the required employee groups (unionized and/or management), on information contained in the Policy, and on specific issues related to harassment/violence in the workplace;
- Schedule and organize meetings and interviews with participants in a formal complaint (including complainant, respondent and any witnesses). This includes preparing any necessary documentation needed for the participants’ signature throughout the course of the investigation;
- Manage investigations beginning-to-end, including meetings, background research, interviews, generating comprehensive final reports, drafting conclusion letters for the parties, and making recommendations on how to address non-compliant behaviors;
- Work with local management, following the completion of an investigation, to obtain updates of the parties and conduct a follow up regarding the implementation of recommendations made in the investigative report;
- Provide guidance to team members and managers on issues of misconduct and other related concerns;
- Keep a log of all cases/situations for statistical purposes and future reference, including informal and formal cases, and sharing the information on a weekly basis with the Human Rights and Harassment Advisor (to compile in a Master File); and
- Participate in appropriate work-related functions that promote a harassment-free environment and encourage awareness about the role of the Human Rights and Harassment Office.
- Work on various projects, as assigned by by the Director, Human Rights and Harassment and/or the Manager, Human Rights, Harassment and Privacy Compliance, in support of creating awareness and growth for the Human Rights and Harassment Office.
- Relevant legal education
- Human Resources, employee relations, conflict resolution and investigation training an asset
- Knowledge, training and experience in issues related to workplace violence/harassment
- Knowledge of Canadian federal and provincial labor legislation is preferred
- Extremely strong writing skills are absolutely required
- Excellent listening and communication skills
- Effective interviewing skills are essential
- Written and communication skills in both French and English are mandatory
- Ability to work in a high-pressure environment and multitask
- Knowledge of and proficiency in Microsoft Office (i.e. Word, Excel, Power Point, Outlook)
- Requirement to travel up to fifty (50) percent of the time (to conduct investigations and meet with parties to a complaint). Please note that this may happen without much notice time.
- If the role is filled outside of Montreal, QC, the Advisor would be expected to travel to and meet with the team (and their Manager) on a regular basis in Montreal.
Bilingual (English and French)
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.