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Disability Case Manager - 25094

Location: TORONTO, ON, Canada
Posting Start Date: Feb 10, 2020
Posting End Date: Feb 17, 2020


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Working within the Disability Management Department in Toronto, the purpose of this role is to manage the various employee disability claim processes, facilitating ill or injured employees’ recovery and return to meaningful & productive employment in a safe & sustainable manner.

  • Management of disability claims arising from illness or injury of employees
  • Facilitate the submission of illness or injury claims as required to ensure that submission requirements are met
  • Facilitate case management meetings, and with the participation of relevant stakeholders, develop a plan to assist an injured or disabled employee return to work in a transitional manner that will ensure a safe return in a permanent capacity
  • Initiate, assist and monitor the rehabilitation of employees as required, which would include recommendations for adjustments to the rehabilitation plan or job modifications and accommodation
  • Initiate and maintain contact with employees, health professionals, insurance providers, workplace safety board/commission, the employee’s supervisor and any other stakeholder to manage any open claims to resolution
  • Identify early intervention opportunities and potential candidates for the stay at work program
  • Attend and represent Air Canada at review/appeal meetings with the insurer and/or appeals/tribunal hearings with the appropriate workplace safety board/commission



  • 3-5 years hands on disability case management experience in disability insurance or workplace safety board/commission

  • Disability Management / Return to Work Certification (i.e. NIDMAR) preferred

  • Occupational Health Related Field (Ergonomist, Nursing, etc.) an asset

  • Experience of the aviation industry and its operations an asset

  • Mature self-starter with ability to work with minimum supervision

  • Excellent communication skills, both oral and written

  • Ability to prioritize and multi-task and work effectively in a fast-paced environment

  • Ability to manage relationships with internal and external clients

  • Strong sense of focus, task oriented, non-judgmental, open personal qualities, clear sense of boundaries

  • Strong sense of respect for confidentiality

  • Strong analytical and decision-making skills

  • Ability to motivate others towards achieving goals

  • Intermediate personal computer skills, including keyboarding, navigation, data entry and experience with Microsoft Office

  • University diploma an asset

  • Occupational Health Related Field (Ergonomist, Nursing, etc.), an asset


Bilingual (English and French)
Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.