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Manager, Peer to Peer Competency Based Training -

Location: TORONTO, ON, Canada
Posting Start Date: Dec 2, 2019
Posting End Date: Dec 9, 2019


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Air Canada is looking to hire a Manager, Peer to Peer Competency Based Training in Toronto.

The Manager, Peer to Peer Competency Based Training is responsible for the strategy surrounding the competency-based training program. This includes leading, implementing and managing the peer to peer learning methodology within the ACM Operations.  The incumbent will leverage 70-20-10 learning protocols, ACM specific competency-based training program (skills sets ideals), workplace integrated learning (WIL) practices and tools to drive front line technical competency. This person will develop the technology and tools with Transport Canada Approved Training Organization (ATO) partners, front line operational groups and training department team members to implement the Air Canada Maintenance Training and Competency Center strategy. The Manager Peer to Peer training is also responsible for the strategy, processes, standards and methodologies to be developed and documented to ensure a sustainable and effective WIL training program. The Manager, Peer to Peer Training will work closely with technical groups to develop the competency strategy and program to ensure technical knowledge transfer, knowledge retention, skill and competency development in order to ensure risk mitigation in a dynamic front-line workforce. An effective competency-based training program will drive maintenance error reductions, safety incident reductions and improved Air Canada fleet reliability.


  • Develop and implement global strategies for a competency-based training program which will drive improvement in ACM Ops performance; 
  • Establish a strategy for planning and forecasting of peer to peer competency program.
  • Develop, lead and implement significant improvement projects as they pertain to peer to peer and work force integrated learning initiatives.
  • Identify risks that could prevent successful deployment of an industry leading competency-based training program.
  • Create a competency platform which will mitigate the loss of experienced technical staff and allow knowledge transfer to new technical teams.
  • Develop the competency strategy to support the ACM training center of excellence.
  • Ensure that processes related to peer to peer training are documented in the ACM Training manual. 
  • Develop a Standardized peer to peer training content and delivery plan across the ACM trainer System (YVR, YYC, YUL and YYZ)
  • Plan and secure resources for aircraft engine run and taxi, borescope and other operational required training.
  • Manage vendors and outside sources to improve competency development processes that affect the ACM operations;
  • Expand knowledge of new/different industry training initiatives and options.
  • Develop strategic short and long-term Lean strategies to improve production operating efficiency through competency, learning and development.
  • Responsible for building the financial strategy, tools and methodology for project justification for the peer to peer competency development program
  • Develop and document processes and protocols for the ACM training Manual relating to the ACM Onboarding program, WIL program, competency development program (e.g. engine borescope, engine ground run, aircraft taxi, fuel tank entry, aircraft towing etc..)
  • Establish competency KPIs and Key Risk Indicators to be a key part of the ACM Training Review Board (TRB)
  • Develop a proactive methodology to forecast critical peer to peer training requirements before an operational shortage can occur.
  • Develop the competency-based training program (skill sets) fleets that have not yet developed this program (A320, A330, B777, B767).
  • Create a strategy to drive regulatory change to Transport Canada CAR 566 to accept competency-based training as an accepted and accredited training method.
  • Implement the strategy, tools and programs for Evidence Based Training (EBT) competency assessment.
  • Develop the anecdotal recording strategy as a key component of ACM’s evidence-based training program.
  • Analyze Quality Assurance, SMS and EBT data to effectively mitigate risk and reduce errors via the peer to peer competency based training program.


  • At least 10 years of Operations Management experience in the airline or aircraft maintenance environment.
  • A valid Aircraft Maintenance Engineer (AME) or equivalent technical knowledge.
  • Understanding of Aviation regulatory requirements surrounding training
  • Ability to travel frequently 
  • Experience in skill, qualification and competency development programs.
  • Experience leading and managing a unionized work force
  • Demonstrated experience in cost & benefit tracking, results and process oriented;
  • Strong analytical, planning and organizational skills;
  • Excellent problem-solving skills; 
  • Strong communicator, ability to lead and influence with or without formal authority; 
  • Strong presentation skills with solid verbal and written communication skills; 
  • Strong interpersonal skills to work with individuals at all levels of the business; 
  • Excellent knowledge of computer software (Excel, Word, Microsoft Project, …) and TRAX; 
  • Experience in the implementation of a change initiative; 
  • Excellent communication skills



Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.