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Manager, Cabin Environment Quality -

Location: CALGARY, AB, Canada
Posting Start Date: Nov 13, 2019
Posting End Date: Nov 20, 2019


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Reporting to the General Manager, Cabins Standards & Services, this position is accountable for managing the Cabin Environment Quality (CEQ) operation and application of Services standards for the Calgary station. 


  • Manage daily Cabin Environment operation; ensuring operation meets contract SLA specifications as well as financial integrity and cost control.
  • Manage departmental budget, with a revenue development and cost containment focus.
  • Accountable for achieving/improving targets: DIs, Misuse and abuse, absenteeism, grooming audits, training, briefings etc…
  • Develop and implement new processes to achieve greater effectiveness and efficiency, with a focus on the customer’s experience.
  • Conduct random quality audits of all CEQ work performed, monitoring and tracking daily performance measures.
  • Manage CEQ station supplies as well as recycling processes. 
  • Liaise with key 3rd party contacts to ensure operational efficiency: launderers, CARA Commissary Stores etc...
  • Manage Cabin Environment station Health & Safety SOPs, ensuring policies and procedures are followed.
  • Sign-off on accident/injury reports, review statistics and address issues accordingly.
  • Accountable for cabin security searches performed by staff.
  • Provide departmental leadership through integrity, openness and enthusiasm.
  • Responsible for employee engagement, communication and recognition initiatives.
  • Establish and maintain a strong and constructive working relationship with Union Representatives.
  • Develop and manage yearly staffing plans and daily processes.
  • Execute disciplinary follow up and action as required (grievances, second level hearing etc.).
  • Follow-up with applicable cabin crews when audits are failed.
  • Ensure employee training qualifications are maintained (new hire, regulatory and recurrent).



  • 3-5 years of supervisory experience in a unionized environment
  • Experience and track record motivating, coaching and training staff
  • Strong interpersonal and communication skills with an ability to problem solve
  • Strong organizational skills
  • Six Sigma GB training and project management experience an asset
  • Valid ramp driver’s license, D-A



Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.