Join our Talent Network

Accounts Clerk -

Location: LONDON, MIDDLESEX, United Kingdom
Posting Start Date: Oct 29, 2019
Posting End Date: Nov 12, 2019


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Reporting to: Customer Service Unit Manager & Cargo Accounts Coordinator

Location: Air Canada Cargo, Building 553, Shoreham Road East, London Heathrow Airport

Hours of work: All positions in the Cargo Accounts Department operate on flexi-time, Monday – Friday, 37.5 hours per week

The Cargo Accounts department is the main point of contact for all billing and accounts queries, from internal and external customers, for Air Canada Cargo within the UK. The department works closely with the Customer Service department to ensure that all customer shipments are billed efficiently and accurately. When dealing with customer billing queries this role will require some investigative skills to ascertain the legitimacy of claims.

  • Action and record all customer enquiries received from external and internal customers
  • Verify that daily Airway Bill charges are correct for Import, Export & Irish shipments
  • Work closely with the Customer Service Unit to eradicate billing errors
  • Contact customers to confirm and reject adjustment requests. Prepare Cargo adjustment as necessary using Word & Excel
  • Prepare Cargo Accounts Settlement System (CASS) adjustments when required and arrange for the input of data into the Cargo accounting system (CITRIX)
  • Prepare Cargo documentation for uploading to the Air Canada Cargo document management system (Odiss)
  • Provide support and deputise for the Cargo Accounts Coordinator / Lead Accounts Clerk where required
  • Verify daily CASS output from Citrix and prepare and raise CASS adjustments using Word & Excel
  • Identify all charges from CASS reports relating to Import, Export & Irish shipments
  • General duties as assigned relative to Cargo Accounts
  • Ensure compliance with Air Canada University online training


  • Applicants must have the permanent and unrestricted right to live and work in the United Kingdom
  • Previous Cargo experience an advantage
  • Good computer skills with a high level of accuracy, experience with Microsoft Office an asset
  • Good verbal and written skills
  • Must be a team player and represent Air Canada in a professional manner
  • Must have an ability to use tact, good judgement and initiative, with a flexible attitude and willingness to make decisions for the benefit of both Air Canada Cargo and our Customers
  • Ability to work under pressure, plan workload and meet deadlines with minimal supervision
  • Conform to Company grooming standard
  • Ability to access the AC Aeronet and independently research the AC publications to determine Company procedures and processes
  • Required to wear PPE in designated high-risk areas
  • Experience of Weblynx, CITRIX and Microsoft Office suite would be an advantage
  • DfT Security trained



Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.