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Airport Manager - 24244

Location: LONDON, MIDDLESEX, United Kingdom
Posting Start Date: Oct 10, 2019
Posting End Date: Oct 17, 2019

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Job Description

Description

Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.


Responsible for developing and maintaining safe working practices, Standard Operating Procedures (SOPs) and processes in line with the Corporate goals to ensure a safe and consistent superior Customer experience, assuring Air Canada is the Airline of choice.

Operational, Administrative and Commercial responsibility including the following activities, keeping main Corporate Priority, safety first and last 100% at all times:


  • Coordinate Emergency Response Procedures with HQ and Star Alliance Partners as well as Airport Authority and Handling Agents. Maintain accurate Manuals and participate in Emergency Procedure Training
  • Compliance with standards of IOSA, SMS and other applicable authorities. Assure the good management of the airport operation
  • Manage the delivery of the third party contracts within the parameters of the negotiated SLAs and KPIs and ensures the bonuses and penalties thereof are being communicated and actioned
  • Anticipate and identify safety, security, service and operational issues and resolve them within the branch safety team
  • Manage the Duty Manager team who are responsible for the daily flight operations, including absence management, scheduling, appraisals, coaching and training
  • Perform Above the Wing (ATW) and Below the Wing (BTW) safety and quality audits using IOSA standards in the required timeframe
  • Action and maintain multi-level directional communications with key internal and external customers and liaise between the various Branches
  • Implement and audit Air Canada SOPs and regular follow up meetings with Stakeholders internally and externally
  • Optimize on-time performance involving all relevant Stakeholders
  • Monitor results (On Time Performance - OTP, Baggage Handling Success - BHS, etc.) and implement corrective actions where required. Work closely with HQ Team to achieve goals and optimize results
  • Promote and support the continuous improvement of Air Canada’s operational and safety programs, customer service enhancements and ensure new processes and procedures are communicated in a timely manner
  • Monitor and react to all schedule changes, working closely with Network Planning and SOC to ensure the schedule meets both commercial and operational targets and goals
  • Finance: Budgeting Costs and Revenues, maintain Budgets, Cost Control, Accounting activities
  • Coordination with various Authorities such as Heathrow Airport Limited, Civil Aviation Authority, Air Traffic Control, Police, etc. Represent Air Canada at meetings and workshops with these Authorities
  • Coordinate activities with Star Alliance Partners at London Heathrow Airport making sure CodeShare Agreements and procedures are correctly reflected. Attend HAL meetings to protect Air Canada’s interests at London Heathrow Airport
  • Represent Air Canada at monthly AOC meetings and uphold its interests at London Heathrow Airport
  • Develops processes to enhance customer service in case of irregular operations and ensures customer care according to Air Canada, UK, EU and other national rules and regulation
  • Provide the necessary resources, tools and communication to optimize the teams’ needs to achieve goals
NOTE: ACTUAL DUTIES AND RESPONSIBILITIES MAY INCLUDE ANY OR ALL OF THE FUNCTIONAL DUTIES AND RESPONSIBILITIES LISTED ABOVE PLUS ANY OTHER RELATED TASKS AS ASSIGNED
BY THE EMPLOYEE’S SUPERIOR.

 

Qualifications

  • Bachelor’s degree in a relevant field
  • Minimum 2 years of experience in a managerial role with experience in the airline industry
  • Strong understanding of airport operations and passenger movements
  • Ability to manage multiple tactical and strategic projects
  • Excellent verbal and written communication skills with the ability to converse with Senior Management and high-ranked external figures
  • Excellent problem solving skills
  • Ability to work long and irregular hours
  • Good conflict resolution skills
  • Recognized ability to work under pressure, handle stressful situations and maintain flexibility
  • Demonstrate passion for travel
  • Fluent in professional English, oral and written; French and other languages an asset

LINGUISTIC REQUIREMENTS

 
English
 
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. 
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