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Manager, GSE Support -

Location: TORONTO, ON, Canada
Posting Start Date: Jun 28, 2019
Posting End Date: Jul 5, 2019


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

The Manager, GSE Support is responsible for all strategic and operational aspects of Ground Support Equipment support activities throughout North America, inclusive of supply chain, maintenance programs, computerized maintenance systems, technical support and all contracted Ground Support Equipment maintenance in Canadian and USA stations.

  • Plan, organize, manage and enhance Ground Support Equipment supply chain, maintenance programs, computerized maintenance systems, technical support and all contracted Ground Support Equipment maintenance in Canadian and USA stations.

  • Responsible for overall management and administration of Ground Support Equipment material and service supply programs and vendor contracts.

  • Acts as primary, Air Canada vendor liaison with third-party materials and service suppliers.

  • Reviews and approves all vendor invoices and assigns distribution of expenses to the various Air Canada departments.

  • Responsible for management of Ground Support Equipment preventive maintenance and regulatory inspection programs.

  • Frequently monitors and benchmarks preventive maintenance programs with a focus on maximizing safety, productivity, unit reliability and cost effectiveness.

  • Responsible for management of Ground Support Equipment technical support services and equipment modification programs. 

  • Ensures that all Air Canada USA based ground equipment is maintained in accordance with corporate standards.

  • Accountable for all departure delays attributed to GSE in the USA and for contracted service providers under direct jurisdiction to achieve targets.

  • Acts as primary liaison with Air Canada Contracts departments, Corporate Real Estate in RFP process and new station startups for BTW ground equipment support at USA locations.

  • Acts as primary liaison with Air Canada and provides technical support with respect to contracted passenger boarding and baggage handling equipment at all North American locations.

  • Conducts regular compliance audits of services performed by third-party service providers and facility operators and provide feedback and direction so as to establish, promote and ensure safe and functional ground support and passenger handling equipment.

  • Develop and administer applicable operating budgets. Accountable for the financial performance as related to all assigned areas of responsibility.

  • Within assigned areas of responsibility, accountable for managing system-wide compliance with regulatory requirements. Ensures the GSE department and locations operate in accordance with local, provincial, national and corporate safety and environmental standards and regulations. Immediate follow-up on non-compliance issues.

  • Anticipate, identify and resolve service and operational problems with a results-oriented approach to performance.

  • Lead Air Canada GSE projects and initiatives within assigned areas of responsibility, ensuring alignment and compliance with Air Canada GSE goals and objectives.

  • Lead GSE communication processes within assigned areas of responsibility with a focus on compliance, employee engagement and recognition.

  • Within assigned areas of responsibility, understand, interpret and communicate key performance indicators and associated department results pertaining to operations, safety and customer service.

  • Conduct regular participatory team meetings and promote and participate in a satisfying, safe and productive work environment.

  • Identify, assess and develop short and long term strategies for GSE growth, with a revenue focus.

  • Responsible for individual Performance Management, identification of developmental needs and management of under-performance through coaching, counseling and discipline.

  • Responsible for the effective deployment of people, facility, material and equipment resources.

  • Foster and maintain optimal Union relations and recognize the Union’s leadership.

  • Ensure that all policies and procedures, per the corporate manuals, guidelines and the Collective Agreement are followed and respected accordingly.

  • Identify, recommend and initiate enhancements and changes to processes and procedures to better support operational, financial and service standards.

  • Participate in management team decision making pertaining to departmental matters.

  • Maintain applicable GSE publications.



  • High School Certificate.
  • Technical accreditation (relevant trade’s license/endorsements).
  • Bachelor’s Degree in Business Administration or equivalent is an asset.
  • Bachelor’s Degree in Engineering and/or certification as a Professional Engineer is an asset.
  • Sound technical and working knowledge of Ground Support Equipment Maintenance processes and procedures.
  • Technical accreditation (relevant trade’s license/endorsements) an asset.
  • Very strong communication and organizational skills.
  • Self-starter with demonstrated strong interpersonal and problem solving skills.
  • Strong commitment to teamwork.
  • Ability to multitask in a fast-paced environment
  • A demonstrated ability to professionally provide direction and leadership to direct reports in a fast changing environment with emphasis on coaching, change management, motivating and resolving issues and differences effectively in a timely manner.
  • Strong focus on continuous improvement and achievement of objectives while maintaining positive and productive relationships both within and outside the work group.
  • Solid work planning skills, open to new concepts and process improvements.
  • Proficient in the use of personal computers and common office software applications (MS Outlook, Word and Excel) and Air Canada Ground Support Equipment computer applications (M5, E-Sage, etc.).
  • Sound working knowledge and experienced in practical application of the Air Canada - IAM&AW collective agreement.
  • Knowledge of Air Canada airport operations is an asset.
  • Ability to obtain Transport Canada airport security clearance.
  • Traveling throughout North America will be frequently required.
  • Geographical Scope:North America
  • Financial Responsibility:$24.3 million gross annual operating budget
  • Linguistic requirements: Level 4 – English and French is an asset.



Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.