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In-Flight Service Cabin Experience Manager - Montreal - 22839

Location: DORVAL, QC, Canada
Posting Start Date: Apr 11, 2019
Posting End Date: Apr 18, 2019


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.

Responsible to support and monitor the onboard standards and procedures of onboard products and services, to communicate and to provide clear direction to Cabin Crew.


  • Support Cabin Crew on all in-flight service-related standards and procedures, including service delivery, aircraft systems, duty-free programs, destination information, in-flight entertainment, in-flight wi-fi program, for our North America & International routes and narrowbody and widebody fleet.
  • Handle, in a timely manner, all service-related issues/queries from both Cabin Crew and IFS Operations management.
  • In collaboration with the Marketing team, design and manage North America and International service delivery specifications and procedures.
  • Effectively communicate, via different communication vehicles, to Cabin Crew new or revised standards and procedures, product information, service levels, aircraft updates, and more.
  • Manage content contained in the Service and Procedures publications and ensure content is validated, accurate and up-to-date; maintain existing Cabin Crew documentation, while taking initiative to identify opportunities for improvement and progression.
  • Conduct observation/type trial flights to validate products, service delivery, and new concepts in order to make recommendations.
  • Conduct service industry benchmarking to keep abreast of trends and concepts, and to assess service delivery best practices.
  • Work in close collaboration with all members of the IFS Cabin Experience team; develop and maintain effective working relationships with all other Air Canada departments and Air Canada partner counterparts.


  • Flight Attendant experience, an asset.
  • Ability to develop and produce detailed and quality documentation; excellent verbal and written skills in English and French.
  • Advanced knowledge of Office applications (Word, Excel, PowerPoint, Outlook), Adobe products (InDesign, Photoshop); general ease with other technological software.
  • Project management skills, with the ability to plan, organize, and manage assignments.
  • Ability to be flexible, work under pressure, and maintain deadlines in a dynamic environment.
  • Maintain a sound working knowledge of In-Flight Service Publications.


Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.


Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.




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