Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.
The Customer Service Unit is the main point of contact for all Customer enquiries – both Internal and External for Air Canada Cargo within the UK. The Department works closely with Cargo Sales and Capacity Control at Headquarters to generate revenue at every opportunity, increasingly looking for business opportunities for Cargo transiting Canada.
This role is responsible for all air waybill data capture, Customs reporting/compliance for all Air Canada and Air Canada Rouge flights departing the UK and stations such as Dubai and Casablanca. In addition, this role provides Customer Service for a wide and eclectic range of enquiries for all Air Canada products and services, via telephone, email, fax and occasionally face to face. The Department also provides tracing and discrepancy support and revenue protection work involving closing all Import air waybills on a daily basis.
Hours of work: The Customer Service Unit hours are between 07:00 – 18:00 seven days a week, therefore shift work may apply
At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.