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Cargo Customer Sales & Service Agent - London - UK -

Location: LONDON, MIDDLESEX, United Kingdom
Posting Start Date: Sep 25, 2018
Posting End Date: Oct 9, 2018


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.


The Customer Service Unit is the main point of contact for all Customer enquiries – both Internal and External for Air Canada Cargo within the UK. The Department works closely with Cargo Sales and Capacity Control at Headquarters to generate revenue at every opportunity, increasingly looking for business opportunities for Cargo transiting Canada.

This role is responsible for all air waybill data capture, Customs reporting/compliance for all Air Canada and Air Canada Rouge flights departing the UK and stations such as Dubai and Casablanca. In addition, this role provides Customer Service for a wide and eclectic range of enquiries for all Air Canada products and services, via telephone, email, fax and occasionally face to face. The Department also provides tracing and discrepancy support and revenue protection work involving closing all Import air waybills on a daily basis. 

  • Action all Customer enquiries by any means from External and Internal Customers, at all times looking to create revenue opportunities whilst providing excellent Customer Service
  • Timely input of data to WebLynx and other PC based applications to exacting standards for both Import and Export functions
  • Work closely with Cargo Sales to develop Cargo opportunities, carefully planning the best utlitisation of our Cargo capacity and route availability for all Cargo products
  • Liaise with all GSAs and GHAs to maximise revenue
  • General duties as assigned relative to Air Canada operations
  • Maintain BAA Airside ID pass as required
  • Ensure compliance with ACU online training

Hours of work: The Customer Service Unit hours are between 07:00 – 18:00 seven days a week, therefore shift work may apply


  • Previous Cargo experience an advantage
  • Good computer skills with a high level of accuracy
  • Good verbal and written skills
  • Must be a team player and represent Air Canada in a professional manner
  • Must have an ability to use tact, good judgement and initiative, with a flexible attitude and willingness to make decisions for the benefit of both Air Canada Cargo and our Customers
  • Ability to work under pressure, plan workload and meet deadlines with minimal supervision
  • Wear Company uniform as prescribed and conform to Company grooming standard
  • Ability to access the AC Aeronet and independently research the AC publications to determine Company procedures and processes
  • Required to wear PPE in designated high-risk areas
  • Experience of Weblynx, ABS, ETS, Microsoft Office suite would be an advantage
  • DfT Security trained




(English )

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.