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Technical Support Specialist - Vancouver -

Location: VANCOUVER, BC, Canada
Posting Start Date: Jul 13, 2018
Posting End Date: Jul 27, 2018


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.


The Technical Support Specialist monitors and investigates recurring defects, provides technical support either remotely or on-site to AOG aircraft and recommends solutions to technical issues.

  • Conduct technical investigations of recurring chronic defects including obscure problems and rogue aircraft/systems and components.
  • Initiate Fleet Management Requests (FMRS) as required to address recurring defects.
  • Provide technical support/advice to Maintenance Operations Control, Line Maintenance and other departments on a daily basis, including “off-duty” hours when required.
  • Monitor “AOG” and “Out of Service” aircraft daily and assist as required.
  • Review operational delays proactively to preclude further disruptions.
  • Initiate Maintenance Alerts as required.
  • Respond to investigation requests in support of our SMS.
  • Attend the Maintenance Review Board Meeting and actively participate.
  • Liaise with OEM representatives as required for support.
  • Support projects for aircraft entry into service and lease returns


  • A valid AME ‘M’ license is essential.
  • An ACA with a Boeing, and Airbus endorsement is considered an asset.
  • An avionics background is also considered an asset.
  • Ability to develop/write clear, concise technical descriptions, instructions, work programs, reports and correspondence including updating technical data systems.
  • Demonstrated strong interpersonal skills and ability to work well with others.
  • Strong sense of initiative in taking appropriate action and sound judgment.• Ability to deal effectively with internal/external customers.
  • Demonstrated leadership skills
  • Strong analytical and problem-solving skills
  • High energy level, self-starter and works well without direct supervision.
  • Technical post-secondary education and / or external / internal management development, an asset.


Based on equal qualifications, preference will be given to bilingual candidates. 

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.