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Station Operations & Performance Manager - Toronto - 20402

Location: TORONTO, ON, Canada
Posting Start Date: Jun 1, 2018
Posting End Date: Jun 15, 2018


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.


Reporting to the Manager, Station Operations and Performance. The Station Operations and Performance Manager is responsible for the day-of operation management and performance within their assigned area. This includes making tactical operational decisions, the execution of station resources, and the overall coordination of events in order to safely achieve operational excellence while maintaining our customer service standards.

  • Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of safety, operational and customer service standards.
  • Manage aircraft departure and arrival event sequences, ensuring all requirements for a safe, on-time operation are met.
  • Investigate performance failures and assess the appropriate delay.
  • Monitor baggage dashboard to ensure all checked baggage has been delivered and loaded.
  • Monitor passenger journey for proactive decision making.
  • Leading the delivery of ATW and BTW day of staffing plans through the deployment of unionized personnel to assignments.
  • Using planning tools, contact deployable staff via phone/radio and assign specific functions/tasks by pre-planing flights based on schedule and requirements.
  • Effectively communicates work tasks and operationally relevant information to Air Canada and its partners in support of the Global Hub operation.
  • Play an influential role in nurturing a sense of ownership across the workforce so that employees feel empowered to use their judgment and experience to make sound decisions.
  • Celebrate the success of employees by recognizing individual and team performance.
  • Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance.
  • Assume local leadership, as assigned, for specific local initiatives for process & performance improvement.
  • Consistently communicate company direction with employees and departmental representatives and explain the rationale behind our policies or decisions.
  • Effectively communicate with Aircraft/Flight Operations personnel via air to ground radio.
  • Communicate with all operational stakeholders.
  • Communicate risks to Manager, Station Performance and Resource Deployment Managers.
  • Proactively identify safety infractions and ensure follow-ups conducted by the various operational teams.
  • Act as a coach for the employees, motivate and engage individuals and the team to build a positive and healthy working environment.
  • Communicate with external service providers and outside agencies to mitigate delays and resolve service and operational issues.


  • Strong leadership and negotiation skills
  • Excellent problem solving skills
  • Excellent interpersonal, conflict resolution, and communication skills (written and verbal)
  • Ability to work long and irregular hours
  • Strong commitment to teamwork
  • Must demonstrate solid operational background
  • Good conflict resolution skills
  • Recognized ability to work under pressure, handle stressful situations and maintain flexibility
  • Possess an energetic and tenacious achievement orientation
  • Strong knowledge and expertise in AC safety and service standards
  • Understanding of Collective Agreements (Unifor/IAM)
  • Knowledge of computer systems currently in use, e.g. Microsoft Office, Outlook, Netline Ops, Communicator, ARMS, Streamline and other systems as related to AC Op’s.
  • Completion of a Bachelor’s degree or academic equivalent is an asset
  • Restricted Radio Operator’s License



Based on equal qualifications, preference will be given to bilingual candidates. 

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


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