Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.
These are exciting times for IT at Air Canada, with many major projects underway that will transform the IT landscape in the company, such as the replacement of the company’s core Passenger Service System, a new Loyalty Program and a new Operations Platform. Air Canada is also investing in new technologies that will facilitate its digital transformation. This is a unique opportunity to work with state of the art technologies, to build and lead a strong technical team of staff and supporting partners, and to contribute to the creation of the Air Canada of tomorrow.
Air Canada is seeking an experienced and dynamic executive leader to run and evolve two areas in IT: IT Operations and IT Service Management. The mandate is to maintain safe, reliable and secure operations while evolving to address the needs of the future. This position requires strong team and technology leadership.
Air Canada has made steady improvement to IT operations over several years, driving down service outage times. This role will take operations to a new level of performance, introducing further automation where possible, stronger monitoring, better tools and documentation that ultimately drive greater incident avoidance and faster resolution.
Air Canada emphasis on employee engagement, customer satisfaction and effective IT services for safe, reliable and secure operations are driving the need for improvements to how IT manages operations and services.
This position reports to the Managing Director, Enterprise Services and Head of Technology. The individual will interact with other leaders within IT, with executives and staff of other departments, with IT business partners, with external service partners, with airport technical staff, and with the members of the operations and service management team.
The Dir, IT Service Management and Operations will:
Based on equal qualifications, preference will be given to bilingual candidates.
At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.