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Employee Care Specialist - Montreal -

Location: DORVAL, QC, Canada
Posting Start Date: Jul 19, 2018
Posting End Date: Jul 26, 2018


Job Description


Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization? If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier.


We are looking for dynamic individuals that will be part of the Employee Care Team and become one of our ambassadors of the employee Flight Path values. The individuals will offer the highest level of customer service while providing employees, managers and third party with assistance regarding our different HR programs and Pay questions.

  • Provide timely resolution to employees’ inquiries via calls and/or emails, including concerns or issues to ensure a positive employee experience.
  • Provide excellent customer service by demonstrating ownership of issues / concerns being raised by employees.
  • Responsible for the day to day handling of employee reporting transactions in the HR Systems (time and attendance, job changes, personal information updates, etc)
  • Escalate processing issues with regards to day-to-day transactions or calls received.
  • Works closely with the many other components of the HR function to resolve HR cases and address customer needs.
  • Act as primary contact for employees regarding any HR programs or pay inquiries and ensure accurate response is provided.
  • Liaise with internal HR stakeholders to ensure issues and concerns are addressed for more in-depth issues.
  • Forward employee inquiries to third party vendors/outsourced providers (such as pension administrators, disability administrators and HR processing partners, etc...)
  • Escalate and participate in the improvement of identified gaps in processes
  • Recognize and report unusual events or consistent problems areas to Team Lead


  • Strong customer focus gained through previous customer service experience.
  • Ability to exercise impeccable judgment, confidentiality and demonstrate a high degree of tact and discretion at all times when dealing with employees and sensitive situations.
  • Ability to work under pressure with speed and accuracy and establish priorities while maintaining a high customer service level.
  • Excellent interpersonal and communication skills
  • Proven problem resolution skills and the ability to multi-task.
  • Time & Attendance Systems knowledge and experience a strong asset
  • People Soft and Payroll Systems knowledge and experience a strong asset
  • Ability to work in a team oriented environment
  • Ability to quickly learn new systems


Bilingual (English and French)

At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.