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Bilingual Customer Relations Representative - Calgary - 20303

Location: CALGARY, AB, Canada
Posting Start Date: May 8, 2018
Posting End Date: Jun 29, 2018

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Job Description

Description

Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a valued member of an industry-leading organization?  If you answered yes to these questions, Air Canada is seeking enthusiastic individuals to join the diverse and vibrant team working together to lead the growth and expansion of Canada’s flag carrier. 
 
Job Description: 

  • Respond to customer complaints and inquiries from internal/external customers by phone, royal mail, fax, e-mail and occasionally in person.
  • Evaluate the customer complaint and complete the necessary research in order to appropriately respond to the issue.
  • Determine appropriate payment of compensation and waiver of penalties within departmental guidelines and using a common sense approach.
  • Provide feedback to leads, management or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery.
  • Other duties assigned as required.
The hourly wage is 14.00$.

Qualifications

  • Advanced knowledge of MS Word.
  • 50 words per minute keyboarding.
  • Previous airline experience.
  • Strong time management skills and ability to work with little supervision.
  • Strong planning, organizational and decision making skills.
  • Good problem solving and conflict resolution skills.
  • Strong communication skills.
  • Team player.
  • Successful completion of an Air Canada letter writing test and interview.
  • Excellent verbal and written skills in English and in French - an asset. 
 
LINGUISTIC REQUIREMENTS

  • Bilingual (English and French).
 
At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability.
 
Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.

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