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Analyst, Delivery and Performance - 35974

Location: DORVAL, QC, Canada
Posting Start Date: Jul 10, 2024
Posting End Date: Jul 17, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This position is open to candidates in both the Montreal and Toronto area.

Reporting to the Manager, Portfolio Digital Operations Domain, the Analyst, Delivery and Performance supports the ongoing portfolio management practice. By working closely with the Project Management Team, Budget Performance management, as well as Portfolio Management, the Analyst role focuses on overseeing the day-to-day support of Single Intake for Demand, provides analyst support to delivery teams, as well as providing reporting to the leadership team. The Analyst, Delivery and Performance also contributes to overall portfolio financial management and oversight.

The Analyst, Delivery and Performance will closely liaise with IT Portfolio COE (Centre of Excellence) to evolve and maintain a more efficient, accurate and continuous enterprise IT portfolio and prioritization process allowing for adjustments to Corporate, Branch and Departmental demand and IT constraints through regular senior leadership and executive committee reviews.


  • Maintain overall responsibility for the tracking of Demand Intake and follow through to decision making, including but not limited to facilitating various assessment and decision making forums.
  • Support/Coach the Demand Intake participants in the adoption of and compliance to the Demand Intake process, keeping them informed of changes as process evolves.
  • Maintain responsibility for building and communicating status reports on Demand Intake, highlighting area for improvement.
  • Support portfolio reviews; preparation of reports, minutes and resulting follow-ups including updates/changes, risks and opportunities as required.
  • In collaboration with domain level performance and delivery teams, support both the Annual Roadmap and Continuous rolling iterative IT Project Portfolio management process with strategy, supporting tools (templates), roadmaps, and reports.
  • Collaborate and align with PMO Governance on PPM tools ensuring their continually meet the needs for portfolio management practice and reporting.
  • Evaluate Intake Estimate performance by comparing intake cost estimates with Financial Closures.
  • Work within the Management Operating System - MOS to support all the above, taking into account senior leadership Reviews, Executive Reviews and Outlook submission deadlines.
  • Support strategic and enhanced Portfolio Reporting for management and senior leadership teams.
  • Ensure data quality and integrity; work with Program Managers, Project Managers, Project Coordinators, Project Analysts, and other teams to improve inputs where necessary.
  • Provide ad hoc support to Delivery Teams, as required.
  • Perform or assist with financial management responsibilities such as auditing vendor/service provider invoices and tracking invoice payments.


  • Relevant University degree/technical certification and 3-5 years of IT technology, operations and people leadership experience in a large company.
  • Demonstrated knowledge of Project/Program Management principles (including Waterfall and Agile Methodology) and financial management.
  • High proficiency in MS Office 365 Applications (PowerPoint, Excel, Word, SharePoint, etc.), Confluence, and JIRA.
  • Excellent organizational and coordination abilities; strong attention to detail.
  • Ability to work in a fast-paced environment with changing priorities and high complexity.
  • Must be able work with minimal supervision; self-motivated and results-oriented.
  • Critical thinking & analytical skills - problem diagnosis, resolution options, successful plan execution.
  • Effective communication skills, both oral and written and interpersonal skills.
  • Must be able to build positive working relationships across a broad spectrum.
  • PMP certification an asset.
  • Certifications in business analytics, PMI-PBA (Professional in Business Analysis), CBAP (Certified Business Analysis Professional) a great asset.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


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