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Senior Director, Airside Operations Design - 35983

Location: TORONTO, ON, Canada
Posting Start Date: Jun 27, 2024
Posting End Date: Jul 11, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

As the Senior Director, Airside Operations Design, you will play a pivotal role in reshaping critical aspects of the aircraft turnaround process through innovative design initiatives and strategies. Leading the charge towards the automated ramp and baggage concept, you'll envision and implement transformative strategies that optimize efficiency and enhance the customer experience. By driving the adoption of cutting-edge technologies such as self-guided parking and autonomous Ground Support Equipment (GSE), you'll revolutionize airport operations. Your strategic leadership extends to aligning baggage handling initiatives with broader airport operations strategy, ensuring seamless integration and operational excellence. With a focus on design-driven solutions, you'll drive investment strategies, streamline turnaround timelines, and champion global process improvements, offering visionary leaders an exciting opportunity to redefine the future of airport operations and exceed customer expectations.

This position may be located in Montreal or Toronto.


  • Envisage and lead the transformation towards the automated ramp concept, including the automation of critical parts of the turnaround process such as self-guided and autonomous Ground Support Equipment (GSE). 
  • Set the strategic direction for STOC to drive operational performance excellence and ensure seamless integration of transformative initiatives. 
  • Oversee the global alignment and integration of baggage handling initiatives with overall airport operations strategy, ensuring seamless coordination and collaboration across functions. 
  • Collaborate with the Director, Baggage to set the strategic end state for future baggage handling, aligning with long-term operational goals and customer experience priorities for both Canadian in-house handled operations as well as high level direction for our international operations 
  • Lead the adoption of new technologies to enhance operational efficiency and communication practices during aircraft turnarounds, such as achieving a paperless departure through Mobile Load and implementing mobility devices for real-time communication. 
  • Spearhead initiatives to create a technology-enabled environment that fosters a culture of On-Time Performance (OTP) around the turnaround process, leveraging hardware like countdown clocks and personal technology tools. 
  • Drive the adoption of innovative technologies to transform traditional ramp operations and enhance efficiency and safety. 
  • Drive investment strategies in baggage handling technologies and infrastructure, securing financial approvals and managing budgetary constraints to optimize operational efficiency. 
  • Ensure alignment of investments with strategic priorities and long-term business objectives. 
  • Develop strategies to optimize aircraft turnaround timelines, focusing on efficiency gains and on-time performance excellence. 
  • Act as the custodian for driving on-time performance and the evolution of MSDT design. 
  • Prepare the organization to embrace new operational tools resulting from OpsMod, ensuring technology is fully exploited to drive operational performance excellence. 
  • Drive the adoption and integration of innovative technologies within STOC and airside operations, facilitating the transformation of processes, organizational design, and technology adoption. 
  • Accountable for driving GO! and OTP Performance for airport controllable processes including leading review sessions of processes with colleagues. 
  • Oversight of design of airport processes, including parking, unloading, loading, and pushback, while collaborating with stakeholders such as boarding, catering, cleaning, and fueling. 
  • Champion joint global process improvements, articulating key learnings, gaps, risks, and opportunities, and overseeing the implementation of enhancements to exceed customer expectations. 
  • Ensure alignment of baggage handling compliance standards with overall operational SOPs, safety protocols, and regulatory requirements. 
  • Maintain effective interaction models with SOC and local airport operations centers, leveraging airport technologies to enhance operational efficiency and performance. 
  • Collaborate closely with stakeholders across STOC and airside teams to facilitate seamless coordination and collaboration in aircraft turnaround operations. 
  • Collaborate closely with the Airport Operations team to ensure seamless coordination and integration of turnaround operations with broader airport functions. 
  • Provide dotted-line oversight and support to the Turnaround On the Day Operations team, fostering collaboration and alignment with strategic objectives.


  • Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
  • 10+ years of progressive experience in airport operations management, strategic planning, or related roles within the aviation industry.
  • Proven track record of leading transformational initiatives and driving operational excellence.
  • Strong leadership skills with the ability to inspire and influence teams.
  • Excellent communication and stakeholder management abilities.
  • In-depth knowledge of airport operations, technologies, and industry trends.
  • Demonstrated experience in leading process optimization projects within airport operations or related industries. Proficiency in methodologies such as Lean Six Sigma or Business Process Reengineering would be highly beneficial.
  • Proven ability to drive organizational change and overcome resistance to new processes or technologies. Experience in developing and executing change management strategies to ensure successful adoption of transformative initiatives.
  • A forward-thinking mindset with a passion for innovation and technology. Track record of implementing innovative solutions to optimize operations and enhance the customer experience.
  • Ability to collaborate effectively with stakeholders at all levels, both internally and externally. Experience in building and leading high-performing teams in a matrix organizational structure.
  • Commitment to continuous improvement and a proactive approach to identifying and implementing best practices. Experience in establishing and maintaining a culture of continuous improvement within an organization.

    Conditions of Employment:
  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.