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Flight Dispatch Office Administrator - 35730

Location: TORONTO, ON, Canada
Posting Start Date: Jun 17, 2024
Posting End Date: Jun 24, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Flight Dispatch Office Administrator will be responsible for the day-to-day administrative management of Flight Dispatch and Weight and Balance employees. In addition, the role will manage a number of different operational requirements for the entire SOC operational division including new hire induction and managing the database for our telecommunication system 


  • Assist in the development of the Flight Dispatch employee work schedules based on short term requirements (ie. day of) inclusive of operational, vacation, regulatory/non-regulatory training, Flight Dispatcher Competency Check and mutual shift trade coverage requirements in compliance with relevant collective agreements, as well as inputting bi-weekly pay summary entries.
  • Responsible to gather absenteeism data from various sources (ie. Staff Admin, eXceptions).
  • Effective management of the CALDA administrative advance workload assignment   process.
  • Responsible to manage Air Canada’s adherence to the Night Flight Restriction Program
    • Research of potential day-of-operations quiet hour flight operations violations;
    • Responding and tracking written correspondence with local airport and Transport Canada authorities to mitigate potential monetary fines or operational restrictions.
  • Responsible for the effective management & deployment of facility and equipment resources for the operational floor in the Operations Control Centre.
  • Responsible for management of the Zetron phone system for the Operations Control Centre with our service provider including liaising with different departments to add and subtract information and managing the design of operational screens.  
  • Develop, distribute and maintain all records and advisories concerned with the management of the In-flight Security Officer (IFSO) program. Support the Chief Duty Dispatcher in the event of any irregularities. 
  • Responsible for ensuring that Emergency Response Lockout and Business Continuity plans are current and communicated to the Flight Dispatch and Weight Balance teams.  Ensure departmental participation in Emergency Response Exercises.
  • Maintain Flight Dispatcher training and qualification records to monitor completion of competency checks, annual recurrent training and other regulatory requirements for Dispatchers to maintain Air Canada Dispatch Certificates, and to ensure readiness to pass all internal/external quality and regulatory audits.
  • Represent Flight Dispatch at Change Review Committee meetings for the Operations Centre and be our liaison with Corporate Real Estate to coordinate any projects and to manage employee engagement events. 
  • Responsible for document control, as per the corporate standards outlined in the Air Canada Corporate Safety Management Manual (SMM).
  • Amend and maintain the Flight Dispatch Operational library, including Aircraft Operating Manual (AOM), Master Equipment List (MEL), Flight Operations Manual (FOM), Canada Air Pilot (CAP), Aeronautical Information Publication (AIP), Jeppesen Charts, Flight Dispatch Manual (FDM), Flight Dispatch Training
  • Manual (FDTM), Emergency Response Manual (Pub 400), Operations Specifications, etc. 
  • Anticipate, identify, and resolve service and operational issues with a results-oriented approach to performance.
  • Integrate and develop new content and maintain the Flight Dispatch website.
  • Assist in pre-audit preparation for audits performed by Transport Canada, STAR Alliance or any other agency. In addition, provide assistance in the post audit follow-up by determining corrective action plans.


  • Education:  Post-Secondary education preferred
  • Aviation background/experience a definite asset
  • Microsoft Office Suite – High proficiency in Word, Excel, Outlook
  • Experience with LIDO (Lufthansa Integrated Dispatch Operations) is an asset
  • Organizational skills & prioritization abilities are mandatory
  • Team oriented
  • Demonstrated communication and interpersonal skills
  • Strong leadership skills

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.