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Procedures & Operations Support Manager - 35786

Location: DORVAL, QC, Canada
Posting Start Date: Jun 13, 2024
Posting End Date: Jun 20, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Manager, Regulatory, Policy & Business Process, the position is responsible to develop standards and system procedures based on established business processes and policies.  The position also interfaces with Regulatory, Commercial and Operations Engineering Teams to develop and improve Cargo products. Responsible to provide system field support regarding, Security, Live Animals, Perishables, Dangerous Goods and other Special handling Cargo. The position represents the Cargo Branch on ad-hoc corporate initiatives as well as industry working groups.

Key Functions:

Activities and key accountabilities, including: 

  • Responsible for standards and procedures management for the Cargo branch
  • Design and validate corporate standards and procedures for the carriage and handling of Cargo products and solutions
  • Develop, maintain, issue and assist in the distribution of Cargo publications 178
  • Responsible to establish, promote and provide system field support on Cargo standards and procedures
  • Liaise with Training and Development to maintain accurate cargo training expectations in accordance with SOPs
  • Partner with business units to set and review quality standards and identify quality performance measures, targets and tolerances
  • Act as an internal consultant to formulate and recommend policies for the specialized areas towards establishing a common approach and regulatory compliance
  • Manage, develop and maintain procedural communications
  • Develop and issue embargoes
  • Develop and issue Air Canada Cargo procedural bulletins
  • Provide direction for the development of new forms 
  • Manage and Initiate Cargo Legacy system enhancements
  • Participate in testing of product changes to Cargo Legacy system as they pertain to procedures
  • Maintain and update AC Aeronet information for Cargo Operations
  • Issue Cargo policy changes on the carriage and handling of Perishables, Live Animals, Valuables, Compassionate and other Special Handling Cargo
  • Provide expertise and operational support on all Cargo products and solutions
  • Conduct Cargo operational compliance and safety audits
  • Represent Air Canada Cargo on ad-hoc corporate initiatives


  • University or college diploma preferred with emphasis on management training
  • Communicate effectively in both written and verbal
  • Be action oriented
  • 3 -5 years in airline Operations experience an asset
  • Six Sigma green belt training or equivalent an asset
  • Project Management Certificate (or equivalent) and credentials / accreditation in Quality Management (ASQ, CQMgr) or equivalent an asset.
  • At least 5 years operational experience with a Canadian Air Operator in the function of  airports, cargo or security
  • Must demonstrate significant achievements in specific quality areas and/or issues; proven superior interpersonal skills, writing skills and leadership capabilities;
  • Strong capabilities in Microsoft 365

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


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