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Cargo Inside Sales Manager - 35866

Posting Start Date: Jun 12, 2024
Posting End Date: Jun 22, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

This critical position aims to develop, implement, and maintain business relationships within Mexico freight forwarders and provide commercial support to Regional Cargo Sales Manager. The individual will undertake the challenging opportunity to increase Air Canada’s market share and revenue while providing superior customer service. Furthermore, this position will also support all Cargo Sales functions in Mexico.

Cargo Inside Sales Managers are required to work a shift within opening hours and may be required to work weekends and holidays.


  • Act as the main point of contact for Air Canada's customer base throughout Mexico
  • Develop and maintain business relationships with the Air Canada customer base
  • Provide excellent customer service via phone and email daily
  • Coordinate, manage, track and follow up on bookings, including Air Canada's specialized solutions like AC Cool Chain
  • Utilize CRM tool daily to manage and heighten the customer experience
  • Proactively manage regional RFS, ensuring efficient and profitable operations
  • Assist customer base action with accounting discrepancies
  • Support Regional and Local Sales Managers and GSAs. 
  • Provide commercial, analytical and customer base knowledge
  • Provide Sales Managers and GSAs assistance with the management of spot rates, exception contracts, local pricing, RFQ and allocations and capacity day to day
  • Work with the Sales and Capacity Management Team to identify revenue opportunities on key lanes, regions and accounts
  • Liaise with internal departments to ensure alignment of department, branch and corporate objectives
  • Assume ownership for developing a business relationship between Air Canada and Air Canada customer base.
  • Conduct regular customer account performance reviews 
  • Achieve revenue and market share improvement targets.
  • Take part in developing a strong and highly focused sales team.
  • Participate in social selling via channels such as LinkedIn


  • At least 5 years of experience in Commercial sales and customer service. 
  • Highly developed interpersonal, communication and presentation skills.
  • Demonstrated leadership and decision-making abilities.
  • Strong negotiation and analytical thinking skills.
  • Results oriented.
  • Exceptional planning and organization skills
  • Ability to build strong relationships with both internal and external customers
  • Proven time management and prioritization skills.
  • Ability to cope with irregular or multiple work demands.
  • Must be receptive to flexible work hours, holiday/weekend coverage and travel expectations.
  • Proficiency with PC Windows applications such as Word, Excel and Power Point.
  • Undergraduate degree an asset.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Fluent in English & Spanish language, oral and written. French and other languages are an asset.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted