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Cabin Mobility Program Analyst - 35738

Location: TORONTO, ON, Canada
Posting Start Date: Jun 4, 2024
Posting End Date: Jun 11, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Responsible to the Manager, Cabin Mobility & Publications for the administration of the Cabin Mobility programs and other innovation initiatives as assigned. This position will be responsible for assisting in the implementation of Cabin Electronic innovations, programs, and support systems, and overseeing inventory control measures and forecasting of asset requirements. The incumbent will work closely with the Operations IT and Digital teams to deploy new devices as needed. Additionally, they will collaborate with existing technology partners in training, Safety, and Flight Operations.


  • Managing and providing support to Cabin Crew and IFS Managers with Cabin mobility devices, applications and electronic manuals.
  • In conjunction with Manager, Cabin Mobility & Publications, coordinate hardware and software requirements, procurement, and act as Project Administrator during embodiment. 
  • Act as branch liaison, manage, and champion the resolution of issues reported for Cabin mobility and electronic manuals from the operation.
  • Maintain a focus on communication of technology innovations and support issues through various platforms, including business processes and knowledge base documentation.
  • Support all IFS systems and platforms used by Cabin Crew and the IFS management team.
  • Assist with development, implement, and support of Cabin Electronic Flight Bag program at Air Canada and Air Canada Rouge. 
  • Participate in ongoing cabin mobility program meetings and responsible for Action Items on the program.
  • Maintain stock of assets and ensure minimum numbers are maintained at all bases.
  • Monitor and administer the CMS Dashboard.
  • Establish, maintain, and track, through OneDrive and SharePoint systems, all technological inventory belonging to the In-Flight branch. 
  • Develop, maintain, and design Cabin Mobility admin and user Guides. 
  • Administer IFS Cabin Mobility and IFS Technology Viva Engage Groups and coordinate answers to any related inquiries.
  • Assist in developing and managing Loaner device inventories at all bases. 
  • Oversee new Service Director/Rouge Crew Members device setup including case distribution, preparation of iPads for deployment, and assignment of assets in Cabin Mobility tracking system. 
  • Organize payroll deductions with HR relating to the cost of charge cables, power modules, iPads, etc.
  • Provide support to Manager, Cabin Mobility & Publications as required.
  • Work in close collaboration and provide support to all members of the Cabin Crew Excellence team.
  • Represent the Manager, Cabin Mobility & Publications as required.
  • Be hands on/deployment, front line point of contact.
  • Support the Innovation Champions team and lead related initiatives.
  • Trouble-shoot issues as front-line SPOC and will forward issues to IT (if he cannot solve).
  • Assist directly with crew to re-set and update equipment.
  • SME for iPad, sim card, point of sale (any technology).
  • Communicate (by bulletin, yammer, e-pub, video) issues to crew and follows up with fix.
  • Tests new devices and cases – determines which ones work best for IFS.


  • Bachelor of Science, Applied Sciences, or Engineering with emphasis on aerospace and/or Information Technology is highly desirable.
  • Post-graduate level or equivalent studies in Information Technology, Applied Science or Business Development is an asset. 
  • Ability to communicate fluently in both written and oral English. Bilingual highly desirable.
  • Ability to use MS Word, Excel, PowerPoint, SharePoint as well as electronic mail efficiently.
  • Possess knowledge of Air Canada In-Flight Service Standard Operation Procedures. 
  • Flight attendant Initial Training with Air Canada’s experience as cabin crew in both domestic and international operations is essential. 
  • Must demonstrate significant achievements in specific technical areas and/or issues; proven superior interpersonal skills, writing skills and leadership capabilities.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.