Join our Talent Network

Analyst, Application Development and Maintenance - System Operation Control - 35653

Location: TORONTO, ON, Canada
Posting Start Date: May 15, 2024
Posting End Date: May 28, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The main function of this role is to provide overall system, application, and mobile technology support for Air Canada Operations. This will include 24X7 on-site support at the Air Canada Operations Centre, or other site as deemed necessary. Assist with the implementation of technologies and communication tools supporting the Airline’s operations.


  • Act as escalation point into IT operations.
  • Responsible for the support of operational applications and systems within the Operations Division, including Air Canada provided code blue mobile devices.
  • Work closely with relevant stakeholders and vendors for improved operational performance in the Air Canada Operations.
  • Supports the change management process for Operations IT systems and the coordination with all other appropriate departments and vendors, including the approval process and business impact communication.
  • Support definition and maintenance of methods, techniques and calculations for identifying ways to improve business/technical processes.
  • Responsible for the tracking, approval, coordination and communication related to critical operational systems and applications changes.
  • Create and maintain detailed documentation that enables users to access layer 5 (in-house) applications.
  • Participation in the resolution of major incidents and/or system outages.
  • Support the digital workplace and device strategy to help drive workplace collaboration, optimal device imaging and support for international operations devices.


  • A relevant University degree/technical certification, and/or relevant experience commensurate to the role.
  • 3-5 years of IT technology support, strong knowledge of mobility tools, devices and functionality as well as end user devices and operating systems.
  • Experience with ITSM tools; Service Now, Remedy or similar.
  • Preferred knowledge of information technology platforms and applications within airline/airport organization.
  • Knowledge of User Acceptance Testing, Quality assurance testing, and impact assessments skills.
  • Ability to multi-task, shift priorities on short notice, and manage projects while working under pressure.
  • Strong communication, organization, and time management skills.
  • Must be a team player with ability to work closely with diverse groups and working styles.
  • Self-motivated, independent worker and an investigative nature.
  • Flexibility and willingness to work extended hours, when required.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.