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Manager, Safety Ambassador Program - 35425

Location: DORVAL, QC, Canada
Posting Start Date: Jun 4, 2024
Posting End Date: Jun 11, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Manager, Corporate Quality Audits, the Manager, Safety Ambassador Program is responsible for ensuring the safety and well-being of the airside operations at Montreal Airport by providing positive re-enforcement through safety presence, implementing prevention plans, risk management strategies, and fostering a strong safety culture critical to ensuring a safe workplace.

Through promotion of a safe work environment, the Manager will implement strategies to impact positive changes in values and attitudes towards workplace safety to reduce/prevent accidents and injuries. The Manager, Safety Ambassador Program will act as a liaison, facilitate initial accident response and drive change, promoting safety best practices, working with local Management, Airport Authorities and Initial Responders on safety accidents/incidents airside.  

The Managers will support all aspects of Ground Safety at Montreal Airport, and competencies must include but are not limited to the ability to lead and influence culture change, identify, analyze and risk assess hazards, incidents and issues to ensure appropriate corrective measures have been implemented. The incumbent will also oversee the implementation and effectiveness of mitigations and corrective action plans. 

The MSA program implements a data-driven and evidence-based safety enforcement program. The MSA program works in conjunction with the safety compliance, audit and risk teams, to develop preventative, and in future, predictive safety modelling programs. 

Key Accountabilities:

  • Act as a change agent by providing proactive leadership and employing constructive coaching moments when safety protocols are not upheld – offering individual guidance or addressing an entire team when systematic issues arise. 
  • Collaborate regularly with station management on comprehensive observations across airside operations and personnel, ensuring adherence to Air Canada’s safety plan and program while maintaining productivity. Engage with employees to address any safety concerns they might have in a diplomatic manner. 
  • Accountable for safety oversight of airside activities, not limited to arrival and departure, baggage, and cargo operations for the purpose of conducting 1:1 safety intervention, document staff interventions and briefings in staff admin. Analyze follow-up actions for trends, and work with station on review and escalation of required administrative actions as necessary. 
  • Responsible for giving direction to the Customer Experience Manager (CEM)/Station Management by providing oversight and guidance regarding investigation best practices. Deliver unwavering safety expertise through planned activity inspections, round-the-clock monitoring, and enforcement of airport operations, guaranteeing compliance with both internal SOPs and external regulations such as Transport Canada, IOSA, ISAGO and AA rules and regulations.  
  • Manage and direct CEM/Station Management through all layers of the investigation process.  Provide continuity to ensure primary root causes are identified and appropriate mitigation measures are established. 
  • Enforce the Airport Vehicle Operators Program and the Airport Traffic Directives, encompassing educational initiatives, while supporting and providing leadership guidance to all investigations of airside accidents, incidents, and operational discrepancies.  
  • Monitor and develop response plans to safety data inputs such as Assai, or other AI programs which will be implemented to compliment existing oversight activity. 
  • Responsible for fostering a seamless collaboration with the designated safety point of contact to liaise effectively with internal and external stakeholders. This collaborative effort encompasses Airport Operations, Cargo, Cabins, and ACM, ensuring strict adherence to Transport Canada Regulations, FOD Program, Canadian Aviation Regulations (CARs), and Canadian Aviation Security Regulations (CASRs).  
  • Champion and actively endorse all safety control initiatives, reinforcing our commitment to fostering a safety operational environment. 
  • Manage and maintain seamless communication channels with Local Fire, Police services, and other safety partners as necessitated by operational imperatives. 
  • Play a primary role in contributing significantly to the development of an analytical dashboard designed to discern emerging data trends. 
  • Engage collaboratively with quality assurance and compliance teams to ensure an additional layer of defence towards safety compliance and provide instrumental guidance to the station in executing effective corrective actions aimed at risk mitigation. 
  • Conduct frequent interviews with front line employees to foster open feedback and communication to influence a non-punitive safety culture.
  • Skillfully build and execute regular safety sessions throughout the year, including local townhalls, leading an ongoing and open dialogue surrounding prevalent safety trends.  
  • Present safety feedback to frontline employees and frontline management based on trends and observations. 
  • Ensure safety critical information is conveyed to internal and external service providers as applicable, to operations conducted.   
  • Lead the organization's established safety culture across all stakeholders at the airport, highlighting its significance and developing a collective commitment to its principles.
  • Accountable to the VP Airports – North America and the VP Safety to drive positive outcomes for the airside operations of the airport.  


  • Possess a Bachelor's Degree in Aviation, Policing, Business, Safety related studies, or an equivalent; considerable and pertinent professional experience of equal value will also be considered. 
  • 5 years’ experience working in (airside) airport operations; or 5 years’ experience working in (airside) airline operations in a supervisory or lead hand capacity.  
  • 2 years of working experience in Safety Management Systems; Membership as part of a Safety Committee (IATA council) is considered an asset.   
  • Knowledge of Health and Safety (COSH or equivalent)  
  • Familiarity with working in a unionized environment. 
  • Comprehensive knowledge of safety management systems (SMS) in aviation organizations. 
  • Sound working knowledge of airside SOPs (Standard Operational Procedures) required. 
  • Experience with managing safety and/or safety oversight. 
  • Proficient in employee management. 
  • Display robust analytical, organizational, and planning abilities, with an aptitude for precision. 
  • Excel in interpersonal skills. 
  • Capable of working under pressure and working autonomously under time constraints. 
  • Possess substantial expertise in Airport Ramp & ITO (In-terminal operations). 
  • Knowledgeable with the SMM (Pub 100) Risk Management Program. 
  • Proficient in Pub 400 (Airport Emergency Manual), Pub 5.
  • Possess training in Safety Compliance, Quality Auditing, and Quality Management (ASQ, CQMgr, CQA, CQE, CQT, IOSA, ISAGO), either internally or externally. 
  • Exhibit sound decision-making skills. 
  • Possess comprehension of Federal regulations (TC, COSH, CARS). 
  • Knowledge in IOSA standards, an asset 
  • Experience conducting and developing root cause analysis, an asset.  
  • Knowledgeable in HFACS. 
  • Understand quality management principles. 
  • Skilled in accident and incident investigation. 
  • Proficient in De-Ice/Anti-Icing Operations. 
  • Able to obtain and retain a Transportation Security Clearance. 
  • Possess a valid Driver’s license. 
  • Within 30 days of appointment the ability to acquire an AVOP license with a clean driving record, duration of time with an AVOP will be considered an asset. 

Knowledge, Skills, and Abilities:  

  • Knowledgeable in Air Canada Airports Ground Operations – Pub 70, as well as Aircraft Publications, reflecting an adept familiarity with pertinent operational guidelines. 
  • Demonstrates an in-depth understanding of operations, encompassing Aviation Operations, roles and responsibilities for Air Carriers, government entities, and passengers, with a specific emphasis on airport safety and security.  
  • Display exceptional attention to detail, ensuring meticulous accuracy in all tasks and responsibilities. 
  • Exhibit proficiency in utilizing a range of computer applications, including Microsoft Word, PowerPoint, Excel, and similar platforms. 
  • Ability to clearly communicate both verbally and in written form to various levels of audience internal and external.  
  • Demonstrate exceptional prioritization skills, maintaining composure and control during instances of multi-incident scenarios, and remaining poised in emergency situations. 
  • Excel in crafting comprehensive written reports encompassing diverse forms of correspondence, including presentations, characterized by a high level of detail. 
  • Proficiently interpret legislation, conduct exhaustive inspections, audits, and investigations, and skillfully evaluate findings to identify and report deficiencies. 
  • Capable of performing in situations that are occasionally ambiguous and making decisions expeditiously. 
  • Possess a strong aptitude for resolving complex problems and providing sound advice and direction, underscored by proficient conflict resolution skills.  
  • Display a notable ability to assess, and analyze information, subsequently determining the most appropriate course of action based on the assessed data. 

Conditions of Employment:

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Bilingual English and French. 

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.