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Manager, Recognition Program Design - 34886

Location: DORVAL, QC, Canada
Posting Start Date: Feb 15, 2024
Posting End Date: Feb 22, 2024

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Job Description

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Manager, Recognition Program Design will oversee the ongoing commercial design & business development of the Aeroplan Elite status program & its benefit offering. Working in a fast-paced environment, this candidate will play a key strategic role in designing & executing the program roadmap and will be responsible for the overall profitability and commercial performance of Elite status & benefits. The Manager, Recognition Program Design will uphold Air Canada’s overall objectives – the role is based in Montreal and reports to the Director, Loyalty Program Development in the Loyalty branch.

Responsibilities :

  • Overseeing commercial performance for the Elite status program, its benefit offering, and each of its sub-components (Threshold programs, Air Canada Million Mile, etc) – including financial analysis, Business Case elaboration, KPI tracking and stakeholder negotiations. 
  • Leading cross-organizational strategic planning for all corporate initiatives involving status and benefits, both internally and externally.  
  • Delivering ongoing & ad-hoc strategic competitive benchmark analysis by regularly monitoring and understanding market trends and customer behaviours, loyalty business models and competitive positioning within the Canadian marketplace, as well as the broader loyalty and airline industry.  
  • As the program’s Business Owner, this candidate will build recommendations, and inform the prioritization & development of product enhancements. 
  • Other tasks may include executive escalation responses, impact assessments, and working with various applications used to manage Air Canada’s loyalty products.  
  • Rigorously upholding the member experience and value proposition by ensuring a strong customer-centric focus in the development of new program features, while simultaneously ensuring business objectives are met.

Qualifications

  • Bachelor's degree in Business Administration, Marketing, or other related discipline required. 
  • Minimum 10 years of hands-on experience in airlines, loyalty, program management and/or travel industry. 
  • Ability to analyze primary and secondary data to inform product decisions and strategies. 
  • Strong knowledge of Aeroplan Loyalty products and programs (Aeroplan Elite, eUpgrades, Cobrand Travel Benefits, Aeroplan Threshold Programs, Air Canada Million Mile) 
  • Proficiency in Loyalty Systems (iFly) and airline Passenger Service Systems (Altea), Project Management tools (Jira, Confluence), and MS Office applications (Excel, PowerPoint & Word) 
  • Experience working across different stakeholders from multiple disciplines. 
  • Must be comfortable dealing with Aeroplan members directly on situations that often fall outside regular scope of the program. 
  • Good organizational and time management skills, ability to multi-task and manage long term projects. 
  • Strong operational experience, with ability to bring ideas to fruition and support project implementations to successful completion. 
  • Solid communication skills (oral & written) in English and French and ability to convey ideas to working groups within the organization.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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