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Manager, Corporate Safety Assurance and Compliance - Cargo - 34341

Location: TORONTO, ON, Canada
Posting Start Date: Nov 15, 2023
Posting End Date: Nov 22, 2023


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Director, Ground Safety Assurance and Compliance, the Manager, Safety Assurance and Compliance – Cargo is a critical CSEQ Manager responsible for the oversight of safety, risk, quality and regulatory compliance in the Cargo operations. The incumbent will be responsible for the oversight and assurance of required Cargo operations (including third party contracted ground service providers) safety initiatives with a specific focus on the review of existing and proposed Cargo Handling and Safety policies, procedures and actions, along with identifying threats, adverse trends, risks, hazards and best practices in order to ensure the continuous improvement of the Air Canada SMS. This Manager will offer regional expertise, oversight and verification for ground safety activities and will serve the CSEQ branch in achieving its various safety initiatives. 

Key Functions: 

  • Work with CSEQ and Cargo staff to manage ground safety reports and hazards as required, ensuring safety investigations are conducted appropriately and safety issues in all operational arenas are addressed with appropriate preventative strategies implemented.
  • Develop and implement appropriate protocols and practices to receive, review, validate, process, investigate, and finalize cargo safety reports, observations and hazard submissions.
  • Provide oversight to safety work and ensure SIMS tasks are properly completed and where required, appropriate follow-up activities are documented and assigned.
  • Conduct verification activities to identify, analyze and investigate cargo safety hazards and latent risks. Direct and manage activities to complete proper risk assessment of Cargo and ground safety issues where required.
  • Serve as the SIMS system expert for the cargo safety modules. Develop and provide training and counsel for managers and staff as requested by Cargo Branch Senior Management. Train Cargo operations staff regarding the use of SIMS and prepare annual refresher activities to enhance CSEQ software knowledge.
  • Develop complex reports, data trends and research reports to address regional Issues and share this information across the Cargo Environment.
  • Manage complex studies and support requests for safety data from a range of clients including Branch Managers, Business Intelligence and Executive Management.
  • Provide expert inputs and feedback to Cargo staff regarding SIMS – Ground Reports.
  • Provide direction to the Cargo Branch regarding safety issues, trends and reports.
  • Provide direct support, inputs and analytical support to the Vice President Cargo for the Cargo Branch Safety Board. This will include presenting regional safety statistics, hazards, trends and top concerns as well as advice concerning mitigations and best practices. Highlight major issues and concerns and offer performance and safety comparisons with industry.
  • Maintain a close professional working relationship with the front line Cargo Managers and their staffs across the region and ensure effective two-way personal communications between line Managers and CSEQ.
  • Acts as or delegates a designated investigator in the event of an incident or accident based on severity of event (Yellow, Orange, Red) as per the Emergency Response Manual (Publication 400) and the Flight Operations Manuals.
  • Fully participate in Safety Action Groups and undertake safety related projects as directed by the senior leadership team.
  • Act as a subject matter expert and delegate responsibility for Cargo Safety operation participation on inter-branch risk assessments.
  • Perform and guide risk assessments at the cargo station level, of potential and identified hazards through continuous monitoring of safety, environment and security data and statistical analysis.
  • Ensure persons delegated to risk assessment duties at the station/local level have the proper training and support to facilitate risk assessment activities.
  • Ensure completed risk assessments are presented to, reviewed and signed off by the responsible Decision Owner.
  • Ensure compliance level monitoring is implemented across the station network through the utilization of quality control level activities (inspections)
  • Align auditing methods and processes with peers; provide input in the development of performance targets and new tools/capabilities.
  • Continually monitor internal processes as well as the cargo operating environment to detect changes or deviations that may introduce emerging safety hazards or degradation of existing risk controls.
  • Support the Cargo Branch in preparation for Transport Canada Safety Management System (SMS) and IATA Operational Safety Audit (IOSA) Assessments.
  • Monitoring that CAPs have been completed within prescribed timelines and have been evaluated for effectiveness.
  • Support the Manager, Cargo Quality Assurance in the development of audit check-lists including audit questions, sample size, and the identification of critical and non-critical findings; support with other planning tasks to ensure success of the Audit team.
  • Ensure the Cargo branch meets its regulatory obligations in accordance with Transport Canada and IOSA requirements.
  • Oversee the development, implementation and measurement of strategies to ensure consistent delivery of safety standards including those to our external providers.
  • Promote corporate standards for safety, security, health and safety. Foster and encourage a positive, proactive safety culture across their area of responsibility
  • Provide support to regional Staff concerning all CSEQ software tools and resources.
  • Provide training to Cargo Staff concerning safety reporting.
  • Provide QA, Audit, Human Factors and SIMS training upon demand.
  • Provide regional support, training and education regarding CSEQ Analytics and data mining
  • Prepare appropriate training and educational materials for regional staff. Coordinate ideas, products and successes across the operation as appropriate.


  • University education preferred 
  • Accreditation or certification in Quality Auditing and Quality Management Systems (ASQ, CQMgr, CQA, CQE, CQT, IOSA, ISAGO)
  • Experience in one or more of the following areas: Cargo operations, Airport operations (Above and Below Wing process and procedures, Environmental Compliance, Ground Support Equipment Maintenance, Security Regulatory Compliance). Experience working at the CSEQ level as both an Auditor and a manager safety are critical requirements.
  • Ability to travel frequently and work irregular hours, including weekends when required.
  • Team player with strong work ethic and ability to work independently.
  • Proven leadership skills with the ability to effectively communicate and influence.
  • Strong presentation skills are essential. A proven capability to be successful in a classroom instructional capacity is required.
  • Self-starter, customer focused and results driven.
  • Strong, thorough knowledge of Airport Operations, including previous experience working in this environment, is required.
  • Analytical abilities for creative and innovative analysis and problem solving.
  • A proven ability to work under pressure

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.