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Cargo Accounts Clerk - 34466

Location: LONDON, MIDDLESEX, United Kingdom
Posting Start Date: Jan 29, 2024
Posting End Date: Feb 12, 2024


Job Description


Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

The Cargo Accounts department is the main point of contact for all billing and accounts queries, from internal and external customers, for Air Canada Cargo within the UK. The department works closely with the Customer Service department to ensure that all customer shipments are billed efficiently and accurately. When dealing with customer billing queries this role will require some investigative skills to ascertain the legitimacy of claims.

Responsibilities :

  • Action and record all customer enquiries received from external and internal customers.
  • Verify that daily Airway Bill charges are correct for Import, Export & Irish shipments.
  • Work closely with the Customer Service Unit to eradicate billing errors.
  • Contact customers to confirm and reject adjustment requests. Prepare Cargo adjustment as necessary using Word & Excel.
  • Prepare Cargo Accounts Settlement System (CASS) adjustments when required and arrange for the input of data into the Cargo accounting system (CITRIX).
  • Prepare Cargo documentation for uploading to the Air Canada Cargo document management system (Odiss).
  • Provide support and deputise for the Cargo Accounts Coordinator / Lead Accounts Clerk where required.
  • Verify daily CASS output from Citrix and prepare and raise CASS adjustments using Word & Excel.
  • Identify all charges from CASS reports relating to Import, Export & Irish shipments.
  • General duties as assigned relative to Cargo Accounts.
  • Ensure compliance with Air Canada University online training.


  • Previous Cargo experience is an advantage.
  • Applicants must have the permanent and unrestricted right to live and work in the United Kingdom.  
  • Experience of Weblynx, CITRIX and Microsoft Office suite would be an advantage.
  • DfT Security trained.

Working Conditions :

All positions in the Cargo Accounts Department operate on flexi-time, Monday – Friday, 37.5 hours per week.

Conditions of Employment:

  • Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted